Diesel Client Advisor

About Diesel

Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.

Role & Responsibilities

• Welcome and assist each client, providing an exceptional in-store experience that reflects Diesel's premium positioning and brand values
• Develop in-depth knowledge of client desires, needs, and expectations, creating personalized and authentic connections
• Master storytelling and consultative selling techniques, asking engaging questions to understand client preferences and build meaningful relationships
• Demonstrate active leadership on the selling floor to drive individual and team sales objectives, accountable for achievement against KPIs
• Execute effective cross-selling across all departments to maximize sales opportunities and achieve individual sales targets
• Maintain comprehensive brand and product knowledge, ensuring ability to articulate Diesel's positioning and heritage
• Uphold visual merchandising and shop floor standards, complying with company operational guidelines and stock procedures
• Manage client complaints professionally and collaboratively with line management to ensure resolution and satisfaction
• Proactively engage in Client Relationship Management (CRM) initiatives to nurture loyalty and repeat business
• Contribute to store security and loss prevention through vigilance and proper merchandise tagging protocols
• Stay current with fashion trends, competitive landscape, and emerging opportunities for innovation

Qualifications

• Prior experience in retail sales roles, preferably within fashion and luxury sectors
• Excellent understanding of the luxury sector and demonstrated product sensitivity
• Strong communication and interpersonal skills with the ability to engage clients authentically
• Demonstrated competencies in decision-making, customer focus, strategic thinking, and execution
• Digital literacy and openness to embracing new technologies and working methods
• Commercial mindset with proven ability to drive and exceed sales targets

Skills

Experience

Previous experience in sales roles within structured fashion, luxury, or retail companies is highly valued. The organization welcomes candidates with varying levels of seniority, and is open to both entry-level candidates with strong foundational retail experience and experienced professionals seeking new challenges.

Education

No specific educational qualification is stated in the job posting. A secondary education diploma (or equivalent) is typically expected for retail advisor positions within the luxury sector.

Workplace

Compensation

The base compensation for this position ranges from EUR 23320.64 to EUR 25052.02 per annum.

Benefits

Full-time employment contract; variable incentive plan of 0.6–1.8% of individual sales; generous employee discount on Diesel and OTB group brands; lunch vouchers for each working day; development opportunities across Diesel and OTB group store network in Italy and internationally; inclusive, dynamic, and young working environment

Culture

Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.