Diesel Client Advisor

About Diesel

Diesel, a prominent name in the denim and casual fashion industry, has consistently been at the forefront of innovation, setting trends and redefining the luxury market. As part of the OTB Group, Diesel operates globally, with a presence in over 80 countries and more than 400 company-owned stores. The brand is renowned for its premium casual wear and its commitment to delivering exceptional customer experiences.

Role & Responsibilities

• Deliver exceptional in-store client experiences by welcoming, assisting, and understanding each client's desires, needs, and expectations
• Demonstrate mastery of storytelling and consultative questioning to create authentic, long-term client relationships
• Drive individual and team sales objectives through active leadership on the selling floor and accountability for sales performance
• Execute cross-selling initiatives across all departments to maximize sales opportunities and achieve individual KPIs
• Maintain comprehensive brand and product knowledge, positioning Diesel within the luxury casual market
• Ensure and maintain shop floor visual displays and merchandise standards in compliance with operational guidelines and stock procedures
• Contribute to store security by monitoring and preventing product loss, including tagging and merchandising responsibilities
• Develop meaningful client relationships through personalized connections and CRM initiatives to foster loyalty
• Handle customer inquiries and complaints effectively, escalating to line management when necessary
• Stay current with fashion trends and competitive landscape to drive innovative selling approaches

Qualifications

• Previous experience in sales roles, preferably within structured fashion luxury or retail companies
• Excellent understanding of the luxury sector and product sensitivity
• Strong communication and interpersonal skills with demonstrated empathy and personal care
• Commercial mindset with a genuine passion for retail and client service
• Decision-making capability, strategic thinking, and focus on customer outcomes
• Willingness to evolve and develop within the organization; willingness to relocate is a plus

Skills

Experience

Previous experience in sales roles is required; experience in structured fashion luxury or retail companies is strongly preferred. Candidates should demonstrate a passion for retail, client service, and a commercial mindset. The ideal candidate will exhibit strong competencies in decision-making, strategic thinking, financial acumen, innovation, customer focus, and execution.

Education

No specific formal education requirement is stated; however, fluency in Italian and English is preferred for interaction with clientele at an outlet location in the Veneto region.

Workplace

Compensation

The base compensation for this position ranges from EUR 23284.38 to EUR 26,000 per annum.

Benefits

Employee discount on Diesel and OTB Group brands; lunch vouchers provided for each working day; development opportunities across Diesel and OTB store network in Italy and internationally; dynamic, inclusive working environment with a young and diverse team.

Culture

Diesel fosters a dynamic and inclusive workplace culture that values creativity, innovation, and collaboration. The brand encourages personal and professional growth, empowering employees to contribute to its legacy of excellence in the fashion industry.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.