Diesel Client Advisor
Join Diesel in London as a Client Advisor, enhancing client experiences in a global fashion leader. Apply now for this exciting opportunity in the luxury retail sector.
Overview
Diesel, a renowned leader in denim and casual fashion, has consistently set itself apart by transcending industry trends. As a part of the global fashion landscape, Diesel has expanded into the realm of premium casual wear, offering a genuine alternative to the traditional luxury market. With a presence in over 80 countries and more than 5,000 points of sale, including over 400 company-owned stores, Diesel is a truly global organization.
Role & Responsibilities
- Prioritize client experience by understanding their desires, needs, and expectations.
- Provide exceptional in-store service and assistance to clients.
- Utilize storytelling and engaging questions to enhance client interaction.
- Foster long-term relationships with clients, ensuring personalized experiences.
- Address customer complaints effectively, involving management when necessary.
- Lead sales efforts on the floor to achieve individual and team sales objectives.
- Engage in cross-selling across departments to maximize sales opportunities.
- Demonstrate comprehensive brand and product knowledge.
- Manage payment operations accurately, including returns, refunds, and remote sales.
- Maintain high standards of shop floor and visual display, adhering to company guidelines.
- Contribute to security measures and prevent product thefts.
- Stay informed about fashion trends and competitors to drive innovation.
- Develop meaningful client relationships through CRM initiatives.
- Drive sales by crafting personalized client experiences.
Qualifications
- Previous experience in sales roles, preferably within structured fashion luxury or retail companies.
- Passion for retail, client service, and a commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve within the organization, with a readiness to relocate being advantageous.
- Digital awareness and openness to new working methods.
Skills
Experience
Previous experience in sales roles, ideally within the fashion luxury or retail sector, is required.
Workplace
The successful candidate will be located in London, England, UK. 435 luxury roles are listed in London on Cerulean, 17 posted in the last 48 hours. Across the England region, Cerulean lists 543 open positions — 18 listed in the past two days. Cerulean currently advertises 570 open roles in UK, including 19 added in the last 48 hours.
Benefits
Diesel offers a dynamic and supportive work environment with opportunities for growth and development within the organization.
Culture
Diesel fosters a culture of innovation and creativity, encouraging employees to think outside the box and contribute to the brand's evolution. The company values authenticity, passion, and a client-centric approach, creating a vibrant and inclusive workplace.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.