Diesel Client Advisor (Chinese speaker)
Diesel — Client Advisor (Chinese speaker) in Milan San Babila. Join Diesel's flagship store to deliver luxury client experiences and drive sales.
Overview
Diesel is an Italian premium-casual fashion brand recognised for its irreverent creativity and denim heritage. The brand operates globally and is part of the OTB Group, offering an international, fashion-driven workplace with cross-brand career opportunities within the group's portfolio.
Role & Responsibilities
- Deliver an exceptional, client-centric in-store experience: welcome, advise and build long-term relationships through personalised service and active clienteling.
- Drive individual and store sales performance, meet KPIs and maximise revenue through cross-selling and CRM-led initiatives.
- Master brand storytelling and consultative selling techniques to translate client needs into tailored product recommendations.
- Maintain shop-floor standards and visual merchandising (VM) execution, including window and interior displays, in line with corporate VM guidelines.
- Support store operations including stock and security procedures, tagging, loss-prevention vigilance and maintaining presentation standards.
- Contribute ideas to improve customer experience, monitor fashion trends and competitors, and actively participate in team initiatives and store events.
Qualifications
- Fluent in Chinese (mandatory) and Italian (mandatory); additional languages are a strong advantage.
- Previous retail sales experience; experience within structured fashion or luxury retail companies is strongly preferred.
- Strong communication skills with a commercial mindset and passion for client service.
- Demonstrable decision-making, strategic thinking, financial awareness, innovation orientation and execution focus.
- Digitally aware and comfortable using CRM tools and modern retail technologies; willingness to relocate considered an advantage.
Skills
Experience
Previous experience in retail sales is required; candidates with experience in structured fashion or luxury retail environments will be prioritised.
Education
Secondary education required; a tertiary qualification in fashion, business or a related discipline is advantageous.
Workplace
This position is based in Milan, Lombardy, Italy. Cerulean lists 541 open roles in Milan, including 11 posted recently. The broader Lombardy area accounts for 564 active listings on Cerulean, 11 of which are new. In Italy as a whole, Cerulean currently features 1.295 open positions, with 27 posted this week.
Benefits
Competitive commission system; development opportunities within Diesel and the OTB Group store network; generous employee discount on Diesel and OTB brands; inclusive work environment; lunch vouchers for each working day.
Culture
Diesel fosters a bold, creative and youthful culture that values individuality and entrepreneurial thinking. As part of the OTB Group, the workplace is international and development-oriented, encouraging collaboration, diversity and career mobility across brands.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.