Diesel Client Advisor
Diesel is hiring a Client Advisor in Ashford, UK — customer-focused retail role delivering personalised styling, CRM and sales performance.
Overview
Diesel is an internationally recognised leader in denim and premium casual wear, recognised for its irreverent aesthetic and trend-setting approach. The brand operates globally with a broad wholesale and retail footprint and is part of the Only The Brave (OTB) group, offering fast-paced opportunities across merchandising, retail and brand roles.
Role & Responsibilities
- Deliver an exceptional, client-first in-store experience by understanding client desires, needs and expectations and creating personalised engagement through storytelling and consultative selling.
- Drive individual and store sales performance by proactively cross-selling across departments, managing personal sales targets and contributing to team KPIs.
- Manage transactional and administrative duties accurately, including POS payment operations, returns/refunds, remote sales and tax-free processing.
- Maintain high visual merchandising and shop-floor standards in line with company operational guidelines and stock procedures.
- Develop and nurture long-term client relationships via CRM initiatives, personalised follow-up and loyalty-building activities.
- Actively contribute to loss-prevention and security measures, including correct tagging and attentive shop-floor presence.
- Escalate and resolve client complaints professionally, collaborating with the line manager when necessary, and propose improvements to the customer journey.
Qualifications
- Previous retail sales experience, ideally within structured fashion or luxury environments.
- Strong client service orientation with proven ability to build authentic, long-term customer relationships.
- Excellent verbal communication skills and confidence in consultative selling and storytelling.
- Commercial mindset with a demonstrable drive to achieve and exceed sales targets.
- Digital awareness and openness to new sales channels and ways of working; willingness to learn CRM processes.
- Flexibility and willingness to relocate considered an advantage.
Skills
Experience
Proven experience in retail sales roles, preferably within fashion or luxury retail. Candidates should demonstrate track record of meeting sales targets and delivering high-quality client service.
Education
High school diploma or equivalent; vocational training in retail, fashion or customer service is advantageous.
Workplace
This position is based in Ashford, Kent, UK, within easy reach of London. Cerulean lists 5 open roles in Ashford. The broader Kent area accounts for 9 active listings on Cerulean. In UK as a whole, Cerulean currently features 570 open positions, with 19 posted this week.
Culture
Diesel cultivates a bold, creative and trend-conscious workplace that values individuality and authenticity. The retail environment is dynamic and collaborative, offering exposure to international brand standards and opportunities for development within the OTB group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.