Diesel Client Advisor

About Diesel

Diesel is an internationally recognised denim and premium casual-wear brand known for its provocative creativity and unapologetic aesthetic. The maison sits within the OTB Group and operates a global retail network, positioning itself as an alternative to established luxury houses while maintaining a strong focus on lifestyle, product innovation and experiential retail.

Role & Responsibilities

• Deliver exceptional in-store client experiences by understanding clients' desires, needs and expectations and by applying consultative selling techniques.
• Build long-term, authentic client relationships through personalised service, storytelling and CRM-driven follow-up.
• Drive individual and team sales results by proactively cross-selling across departments and meeting established targets and KPIs.
• Manage payment operations (returns, refunds, remote sales, tax-free) accurately and punctually.
• Uphold high standards of visual merchandising and shop-floor presentation in accordance with company operational guidelines and stock procedures.
• Actively contribute to loss-prevention measures, including tagging and attentive shop-floor security.
• Resolve customer complaints professionally, escalating to line manager when appropriate, and propose improvements to the client journey.

Qualifications

• Previous sales experience in fashion retail; experience within structured luxury or premium fashion environments is preferred.
• Commercial mindset with demonstrable client service orientation and sales track record.
• Excellent verbal communication skills and the ability to adapt tone and approach to diverse clients.
• Strong product sensitivity and a solid understanding of the luxury/premium casualwear sector.
• Digitally aware with openness to multichannel sales and new ways of working; willingness to relocate is an advantage.

Skills

Experience

Proven track record in retail sales, preferably within structured fashion, luxury or premium brand environments; prior experience within Diesel or other OTB Group brands is considered a plus.

Workplace

Benefits

Development opportunities within the Diesel and OTB Group network (Belgium and abroad); employee discount on Diesel and OTB brands; young and dynamic team; inclusive working environment.

Culture

Diesel cultivates a bold, creative and youthful workplace that values authenticity and unconventional ideas. As part of the OTB Group, the brand emphasises professional development, collaboration and an inclusive environment that encourages experimentation and personal expression.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.