Delvaux Senior Sales Associate

About Delvaux

Founded in Brussels in 1829, Delvaux is widely regarded as the world’s oldest luxury leather goods house and a distinguished ambassador of Belgian craftsmanship. As an employer, the Maison offers a refined, international environment where heritage, creativity, and precision meet contemporary client experience. Its teams contribute to exceptional handbags and accessories shaped by artisanal savoir-faire, architectural elegance, and a culture of quiet excellence. Delvaux seeks individuals who value discretion, meticulous execution, and meaningful service, providing opportunities across craftsmanship, retail, design, operations, and corporate functions within a House that continues to evolve while honoring nearly two centuries of innovation and tradition.

Role & Responsibilities

• Develop and implement customer contact plans to communicate product launches and engage prospective customers in relevant sales campaigns, building new relationships.
• Serve as the first point of contact for customer queries and complaints, resolve issues, refer complex matters as needed, and ensure customers receive appropriate responses.
• Set clear objectives for each sales call or meeting; present using standard materials; and ask relevant questions to assess customer interest and identify and address needs for further information or explanation.
• Identify potential customers through information, referrals, and recommendations from existing customers and other contacts, and through participation in trade shows and conferences.
• Identify products or services that best meet customers’ stated needs, recommend quantities and product configurations using personal expertise, explain the selection, and invite customers to purchase at standard prices and terms and conditions of sale.
• Schedule follow-up actions and enter relevant information into the CRM system after each customer contact to create call plans and maintain quality data for customer retention and business development.
• Assist in developing internal communications and collaborate with colleagues to build strong external customer relationships and meet customer needs.
• Develop understanding of organizational policies, procedures, relevant regulatory codes, and codes of conduct; ensure work complies with these standards and obtain supervisor or manager authorization for exceptions to mandatory procedures.
• Respond to personal objectives and use performance management systems to improve individual performance; or monitor team performance, allocate and review work, take corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
• Develop capabilities through assessment and development planning, formal and informal training, and coaching; gain or maintain relevant external professional accreditation; and stay informed about relevant technology, external regulation, and industry best practices through ongoing education, conferences, and specialist media.

Skills

Culture

Delvaux fosters a refined, craftsmanship-driven workplace rooted in Belgian heritage and a deep respect for artisanal excellence. As an employer, the Maison values precision, creativity, and long-term expertise, offering an environment where teams contribute to the evolution of an iconic luxury leather goods house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.