Delvaux Sales Associate

About Delvaux

Founded in Brussels in 1829, Delvaux is widely regarded as the world’s oldest luxury leather goods house and a distinguished ambassador of Belgian craftsmanship. As an employer, the Maison offers a refined, international environment where heritage, creativity, and precision meet contemporary client experience. Its teams contribute to exceptional handbags and accessories shaped by artisanal savoir-faire, architectural elegance, and a culture of quiet excellence. Delvaux seeks individuals who value discretion, meticulous execution, and meaningful service, providing opportunities across craftsmanship, retail, design, operations, and corporate functions within a House that continues to evolve while honoring nearly two centuries of innovation and tradition.

Delvaux, the world's oldest fine leather goods house founded in 1829, seeks a part-time Sales Associate to support store operations in Hong Kong. The role involves assisting the Store Manager with daily operational tasks, staffing coordination, shift planning, and customer service excellence. The incumbent will demonstrate product features, lead demonstration sessions, manage customer orders, and resolve inquiries while identifying opportunities to enhance customer satisfaction and drive sales performance.

Role & Responsibilities

• Assist the Store Manager in overseeing daily store operations and ensuring compliance with company policies and store management guidelines
• Manage staffing issues, plan shifts and rotas, and address customer complaints to enhance satisfaction
• Demonstrate key product features and lead demonstration specialists to maximize customer value
• Guide teams in delivering consistent product information and maintain established messaging and positioning
• Oversee front-end, back-end, and sales floor operations to achieve sales performance targets
• Lead teams in recording and processing customer orders and aggregate feedback to develop response strategies
• Develop work schedules, manage overtime, and allocate resources as needed
• Identify and communicate additional product and service opportunities during customer interactions
• Act as the primary point of contact for customer inquiries and complaints, resolving issues or escalating appropriately
• Recommend products or services based on customer needs and facilitate purchases
• Participate in assessment, development planning, training, and coaching activities to enhance capabilities
• Monitor personal and team performance, allocate work, and take corrective action to ensure quality

Qualifications

• Short-cycle tertiary education
• Experience handling diverse situations and advising others
• Managerial experience supervising and directing people and resources to achieve specific results

Skills

Experience

Experience in handling various situations and advising others. Managerial experience in supervising and directing people and resources to achieve specific results within limited timeframes.

Education

Short-cycle tertiary education

Workplace

Culture

Delvaux fosters a refined, craftsmanship-driven workplace rooted in Belgian heritage and a deep respect for artisanal excellence. As an employer, the Maison values precision, creativity, and long-term expertise, offering an environment where teams contribute to the evolution of an iconic luxury leather goods house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.