Delvaux Sales Associate

About Delvaux

Founded in Brussels in 1829, Delvaux is widely regarded as the world’s oldest luxury leather goods house and a distinguished ambassador of Belgian craftsmanship. As an employer, the Maison offers a refined, international environment where heritage, creativity, and precision meet contemporary client experience. Its teams contribute to exceptional handbags and accessories shaped by artisanal savoir-faire, architectural elegance, and a culture of quiet excellence. Delvaux seeks individuals who value discretion, meticulous execution, and meaningful service, providing opportunities across craftsmanship, retail, design, operations, and corporate functions within a House that continues to evolve while honoring nearly two centuries of innovation and tradition.

Role & Responsibilities

• Develop and implement customer contact plans to communicate product launches and engage potential customers in targeted sales campaigns, building new relationships and maintaining existing ones
• Serve as the primary point of contact for customer queries and complaints, resolving issues directly or escalating complex matters appropriately
• Set clear objectives for each sales interaction, utilizing standard presentation materials and employing consultative questioning to gauge customer interest and identify needs
• Identify and evaluate potential customers through referrals from existing clients, networking, and participation in relevant industry events
• Recommend tailored product solutions based on customer needs, leveraging personal expertise to propose appropriate quantities and configurations
• Document all customer interactions and enter relevant data into the CRM system to create comprehensive call plans and support retention and business development initiatives
• Collaborate with colleagues to strengthen internal communications and foster robust external customer relationships
• Maintain thorough knowledge of organizational policies, procedures, and applicable regulatory and ethical standards
• Monitor personal performance against objectives, implement corrective actions as needed, and participate in formal and informal performance management
• Pursue continuous professional development through training, coaching, external accreditations, and engagement with industry best practices and emerging technologies

Qualifications

• Demonstrated sales experience in a luxury retail or customer-facing environment
• Strong customer relationship management and consultative selling skills
• Proficiency with CRM systems and standard office software
• Excellent communication and interpersonal abilities, both verbal and written
• Results-oriented mindset with ability to meet sales objectives and KPIs
• Problem-solving capability and resourcefulness when addressing customer concerns

Skills

Experience

Proven track record in sales, customer service, or client advisory roles, ideally within the luxury goods, fashion, or premium retail sectors. Demonstrated success in building and maintaining customer relationships, identifying new business opportunities, and achieving sales targets.

Education

Secondary education required; post-secondary qualifications in sales, business, marketing, or related disciplines are advantageous.

Workplace

Culture

Delvaux fosters a refined, craftsmanship-driven workplace rooted in Belgian heritage and a deep respect for artisanal excellence. As an employer, the Maison values precision, creativity, and long-term expertise, offering an environment where teams contribute to the evolution of an iconic luxury leather goods house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.