Delvaux Retail & Client Manager

About Delvaux

Delvaux is a Belgian maison specialised in luxury leather goods, celebrated for meticulous craftsmanship and timeless design. The brand operates an international retail network and cultivates an artisanal, client-focused approach to product and service delivery.

Role & Responsibilities

• Ensure business performance and customer experience development across Delvaux boutiques with a retail-focused mindset
• Motivate store teams to accelerate sales through proactive engagement and strategic coaching
• Promote best practices and staff training through feedback, mentoring, and performance improvement guidance
• Supervise daily retail performance and drive achievement of annual and monthly KPIs including CRM, conversion, UPT, and ABV metrics
• Report weekly and monthly qualitative and quantitative sales analysis to line management and collaborate with Boutique Managers on sales improvement strategies
• Maintain merchandise integrity and establish loss-prevention procedures to safeguard stock and protect against counterfeit products
• Support after-sales service operations and ensure highest levels of customer satisfaction through complaint resolution
• Lead store openings and relocations from a commercial strategy perspective in coordination with retail operations teams
• Support boutique recruitment and deployment planning to ensure sustainable business growth
• Organize in-store activations and brand awareness campaigns
• Plan and execute Client Experience programs delivering luxury-caliber engagement with the Delvaux brand
• Build strategic connections with third parties to identify and attract high-potential clientele
• Collaborate with Merchandising, Visual Merchandising, e-Commerce, Finance, and HR teams for integrated results
• Analyze market trends and deliver actionable retail insights to corporate leadership
• Partner with headquarters on training initiatives and execute locally to enhance staff capabilities in customer service and product presentation
• Coach and mentor Boutique Managers on managerial development, team building, delegation, and continuous feedback culture

Qualifications

• Bachelor's degree or above in business management or related field
• Minimum 10 years of retail management experience in fashion or luxury sectors
• Demonstrated expertise in KPI management and retail metrics interpretation
• Proven track record of driving store profitability and sales growth
• Strong team leadership and coaching capabilities
• Excellent project management and organizational abilities
• Analytical skills and proactive problem-solving mindset
• Outstanding attention to detail and time management discipline

Skills

Experience

Minimum 10 years of progressive retail management experience in fashion and luxury industries, with demonstrated success in driving store performance, managing multi-unit operations, and leading high-performing teams. Direct exposure to luxury brand customer experience standards and KPI-driven retail environments is essential.

Education

Bachelor's degree or above in business management, retail management, or a related commercial discipline.

Workplace

Culture

Delvaux fosters a culture rooted in craftsmanship, discretion and client care. The workplace values attention to detail, elegant service delivery and collaboration between boutique teams and design ateliers to preserve the maison’s heritage.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.