Delvaux Retail & Client Director, Europe
- Location
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 29, 2026
About Delvaux
Delvaux is a Belgian luxury leather-goods maison renowned for its artisanal craftsmanship, restrained elegance and exacting standards. The house combines a strong heritage identity with an international retail footprint and a client-centric approach, attracting leaders experienced in high-touch luxury retail and brand stewardship.
Delvaux is hiring a Retail & Client Director, Europe in Brussels to lead European retail and client strategies for the luxury leather‑goods house.
Role & Responsibilities
- Define and execute the retail and client strategy for Europe, aligning store network, clienteling and CRM to commercial objectives.
- Own P&L responsibility for the European retail business; set sales targets, monitor performance and drive margin improvement.
- Lead, coach and develop country/regional retail leadership and store management teams to deliver consistent brand experience and high client retention.
- Implement omnichannel initiatives with marketing, e‑commerce and operations to optimise customer acquisition, conversion and lifetime value.
- Steer store openings, remodels and network optimisation; manage budgets, timelines and cross-functional stakeholders.
- Establish KPIs and reporting cadence; analyse sales, traffic and client data to drive decisions and corrective actions.
- Represent the brand externally with key clients, partners and wholesale accounts; act as senior escalation for complex client matters.
Qualifications
- Proven senior leadership experience in luxury retail with a pan‑European remit or multi‑country responsibility.
- Demonstrable track record of delivering sales growth, margin improvement and operational excellence in premium leather goods, fashion or accessories.
- Experience managing P&L, multi-site retail networks and store rollouts.
- Strong people leadership skills with experience recruiting, developing and retaining high-performing retail teams.
- Strategic thinker with excellent commercial judgement and ability to translate insight into executable plans.
Skills
Experience
Substantial experience (typically 8+ years) in luxury retail, with several years in senior management or director-level roles responsible for multi-country operations across Europe. Proven success driving top-line growth, margin improvement and high standards of client service in a premium brand environment.
Education
Bachelor’s degree in business, marketing, retail management or equivalent; advanced degree (MBA or similar) preferred but not required.
Workplace
The successful candidate will be located in Brussels, Brussels-Capital Region, Belgium.
Culture
Delvaux combines a deep respect for centuries‑old leathercraft with contemporary design and international ambition. The workplace values meticulous attention to detail, long‑term client relationships and collaborative cross‑functional leadership, offering a refined environment for professionals who prize craftsmanship and commercial excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Delvaux, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Head of Retail — Europe», «Director of Client Experience — Europe», «Regional Director, Retail & Clienteling», «Head of European Retail Operations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.