Delvaux Retail & Client Director Europe
- Employment
- Full-Time
- Seniority
- Director
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 29, 2026
About Delvaux
Delvaux is a Belgian luxury leather-goods maison renowned for its artisanal craftsmanship, restrained elegance and exacting standards. The house combines a strong heritage identity with an international retail footprint and a client-centric approach, attracting leaders experienced in high-touch luxury retail and brand stewardship.
Delvaux seeks a Retail & Client Director Europe in Brussels to lead strategic retail operations across 11 boutiques in Belgium, France, UK, and Italy.
Role & Responsibilities
- Define and implement the regional commercial plan aligned with EMEA strategy and identify growth opportunities across all territories
- Lead the performance of the boutique network by setting clear targets per location and monitoring against relevant KPIs
- Drive revenue growth while ensuring profitability and cost control through commercial execution and compliance oversight
- Optimize stock management including sell-in, sell-out, replenishment, and assortments across the network
- Develop and implement tailored action plans for each boutique location to drive performance
- Define and execute strategies to recruit, retain, and develop a high-value client base (VICs and high-potential prospects)
- Lead, coach, and develop boutique directors and managers with a strong feedback and accountability culture
- Define and deploy training programs to strengthen product knowledge, selling skills, and client engagement approaches
- Establish performance dashboards and tracking tools to analyze sales, stock, and client data for strategic decision-making
- Ensure excellence in product presentation and commercial activations in line with brand guidelines and ROI objectives
- Collaborate cross-functionally with Regional Maison teams (Clienteling, Merchandising, Retail Marketing) and Richemont Group functions
Qualifications
- Master's degree from a Business School or equivalent institution
- Minimum 10 years of retail experience including leadership roles, ideally in luxury goods
- Proven track record of driving commercial performance and revenue growth
- Experience in international environments and multi-market management
- Strong analytical, organizational, and decision-making capabilities
- Demonstrated hands-on leadership with ability to operate both strategically and operationally
- Excellent interpersonal and communication skills
- Client-centric mindset with sensitivity to high-end customer expectations
Skills
Experience
Minimum 10 years in retail with substantial leadership experience, ideally in the luxury sector. Proven success in international environments managing multiple markets and boutique networks. Track record of driving commercial performance, revenue growth, and operational excellence across geographically diverse territories.
Education
Master's degree from a Business School or equivalent qualification.
Workplace
The successful candidate will be located in Brussels, Brussels-Capital Region, Belgium.
Culture
Delvaux combines a deep respect for centuries‑old leathercraft with contemporary design and international ambition. The workplace values meticulous attention to detail, long‑term client relationships and collaborative cross‑functional leadership, offering a refined environment for professionals who prize craftsmanship and commercial excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Delvaux, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Retail Director», «Commercial Director EMEA», «Retail Operations Director», «Regional Sales Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.