Delvaux Customer Experience Ambassador
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Join Delvaux in Tokyo as a Customer Experience Ambassador. Enhance brand loyalty and provide exceptional service in the luxury fashion industry.
Overview
Delvaux, established in 1829 in Brussels, stands as the world's oldest luxury leather goods maison. As a pioneer in the handbag industry, Delvaux registered the first-ever leather handbag design in 1908. With a rich archive of over 3,000 designs, iconic pieces such as the 'Brillant' (1958), 'Tempête' (1967), 'Pin' (1972), 'Cool Box' (2018), and 'Lingot' (2022) epitomize the brand's legacy. Holding a royal warrant since 1883, Delvaux celebrates Belgian culture and values through its creations. As a maison that embraces change and creativity, Delvaux seeks talented individuals who thrive in a team environment and are committed to achieving excellence.
Role & Responsibilities
- Enhance brand loyalty by engaging with both domestic and international clients as a brand ambassador.
- Continuously improve service quality and foster a welcoming culture for all clients.
- Acquire a deep understanding of the maison's vision, service steps, and product knowledge to provide optimal advice to clients.
- Drive sales and achieve set targets.
- Communicate effectively to optimize inventory levels.
- Maintain in-store visual merchandising according to Delvaux standards to reflect the maison's image.
- Execute all operations accurately, including cash handling, order processing, CRM operations, and customer service.
- Understand and adhere to the policies and guidelines of Richemont Group, the maison, and the boutique.
Qualifications
- Proven track record in delivering exceptional customer service.
- Preference for teamwork, with a curious and results-driven attitude.
- Strong interpersonal and communication skills.
- Ability to embrace change and act proactively.
- Passion for the Delvaux brand.
Skills
Experience
Demonstrated experience in customer service roles, preferably within the luxury retail sector.
Workplace
The role is situated in Tokyo, Tokyo, Japan. There are currently 184 open positions in Tokyo on Cerulean, with 1 added recently. Within Tokyo, Cerulean currently features 194 open roles, including 1 recent additions. Across Japan, Cerulean lists 237 open roles — 1 of them newly added.
Benefits
Competitive benefits package including opportunities for professional development within the Richemont Group.
Culture
Delvaux fosters a culture of creativity and adaptability, celebrating Belgian heritage while encouraging teamwork and excellence. The maison values individuals who are passionate about luxury craftsmanship and committed to delivering unparalleled customer experiences.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.