Delvaux Client & Events Manager
- Employment
- Full-Time
- Seniority
- Manager
- Compensation
- $120,000–150,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Mar 7, 2026
About Delvaux
Delvaux, a prestigious Belgian luxury leather goods brand, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Delvaux offers a distinctive working environment that values heritage, innovation, and creativity. The brand is committed to maintaining its status as a leader in the luxury market, providing employees with opportunities for growth and development within a dynamic and sophisticated setting.
Delvaux Client & Events Manager position in New York City. Lead event planning, CRM strategy, and retail training to drive North American sales for this luxury leather goods house.
Role & Responsibilities
- Support event planning and retail strategy to drive revenue in North America, including planning and executing trunk shows and events across different markets
- Develop in-store retail event calendar and activities aligned with market calendar and global product launch plans
- Create events and joint promotion campaigns to recruit new clients and enhance client engagement across boutiques
- Align retail activation plans with client, product, and communication strategies in collaboration with cross-functional teams
- Develop comprehensive client communication plans aligned with drive-to-store activities and brand positioning
- Plan and execute client engagement activities, measure implementation results, and monitor performance by boutique
- Define local client and CRM strategies and actions aligned with annual business plans, focusing on contact acquisition, client acquisition, retention, and reactivation
- Design and optimize client journey and experiential activations across boutiques and all customer touchpoints
- Monitor data capture, CRM KPIs, and develop improvement plans to reach monthly and annual targets for the region and per store
- Conduct CRM data analysis and share insights with regional teams and retail network
- Support selling ceremony and client journey training programs for retail staff
- Conduct CRM training with each store to help teams reach targets and track necessary KPIs
- Develop training strategy in collaboration with regional trainers and define KPI and achievement targets
- Create training collections, technical product books, and digital training content for retail meetings
- Organize induction programs for retail and headquarters new-hires
- Create product launch plans and product training guides aligned with global campaigns
- Align with merchandising strategy to understand and drive buying patterns per client target segment
- Participate in updating, creating, and optimizing various reporting and tracking systems
- Collect feedback from regions and share results with relevant teams to drive continuous improvement
Qualifications
- Minimum 10 years of professional experience in client relations and hospitality management
- Proven experience in luxury goods or high-end retail industry
- Demonstrated omnichannel experience with integrated retail and digital engagement
- Professional communication style, both verbal and written
- Excellent organizational skills and presentation abilities
- Detail-oriented with strong attention to accuracy
- Ability to work independently and collaboratively as a team player
- Strong problem-solving skills and results-oriented mindset
- Flexible and adaptable to changing priorities with proactive approach
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with enterprise systems including Concur, SAP, and CRM analytical platforms
- Proficiency in Adobe InDesign or similar design software
- Bachelor's degree in business, marketing, communications, or related field preferred
Skills
Experience
Minimum 10 years of professional experience in client relations, customer engagement, or retail management within the luxury goods sector. The ideal candidate will have demonstrated experience developing and executing CRM strategies, event management, and training programs that drive sales and enhance client loyalty in a multi-store, multi-market environment.
Education
Bachelor's degree in business, marketing, communications, or related field preferred.
Workplace
The role is situated in New York, New York, United States of America.
Compensation
The base compensation for this position ranges from USD 120,000 to USD 150,000 per annum.
Benefits
Medical, dental, and vision programs; health savings and flexible spending accounts; life insurance and disability benefits; 401(k) with employer match; paid time off; wellness reimbursement benefit; employee assistance program; volunteer days off to support community initiatives.
Culture
Delvaux fosters a culture of excellence and creativity, where tradition meets modernity. Employees are encouraged to innovate while respecting the brand's rich heritage, creating a unique and inspiring workplace atmosphere.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Delvaux, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Engagement Manager», «Events & Retail Activation Manager», «Client Relations Strategist», «Retail Experience Manager», «Client Marketing Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.