Delvaux Assistant Store Manager

About Delvaux

Founded in Brussels in 1829, Delvaux is widely regarded as the world’s oldest luxury leather goods house and a distinguished ambassador of Belgian craftsmanship. As an employer, the Maison offers a refined, international environment where heritage, creativity, and precision meet contemporary client experience. Its teams contribute to exceptional handbags and accessories shaped by artisanal savoir-faire, architectural elegance, and a culture of quiet excellence. Delvaux seeks individuals who value discretion, meticulous execution, and meaningful service, providing opportunities across craftsmanship, retail, design, operations, and corporate functions within a House that continues to evolve while honoring nearly two centuries of innovation and tradition.

Role & Responsibilities

• Assist the Store Manager with daily store operations, ensuring compliance with company policies and store management guidelines.
• Manage staffing issues, plan shifts and rotas, and address customer complaints to enhance customer satisfaction.
• Demonstrate product and service features and lead demonstration specialists to maximize customer value; guide teams in providing consistent product and service information and following established messaging and positioning.
• Oversee the daily operations of a small to medium-sized store, including the front end, back end and sales floor, to achieve sales performance goals.
• Lead teams in recording and processing customer orders, and identify recurring customer issues to develop effective response strategies.
• Develop and approve short- or medium-term work schedules, manage overtime and allocate additional resources as needed.
• Identify opportunities to introduce additional products or services during customer interactions.
• Set clear objectives for sales calls or meetings, use standard presentation materials, and ask relevant questions to gauge customer interest and provide necessary information.
• Implement customer contact plans to communicate product launches, engage potential customers in sales campaigns and build new relationships.
• Serve as the first point of contact for customer queries and complaints, resolving issues or referring complex cases for appropriate response.
• Recommend products or services suited to customer needs, explain selections and invite purchases under standard terms.
• Participate in assessment and development planning, formal and informal training, and coaching to enhance personal capabilities.
• Maintain professional accreditation and stay informed about relevant technology, regulations and industry best practices through ongoing education.
• Monitor individual and team performance, allocate work, review completion and take corrective action to ensure quality and timeliness.
• Contribute to formal performance management and appraisals.

Qualifications

• Short-cycle tertiary education.
• Experience enabling the role holder to handle most situations and advise others.

Skills

Education

Short-cycle tertiary education.

Culture

Delvaux fosters a refined, craftsmanship-driven workplace rooted in Belgian heritage and a deep respect for artisanal excellence. As an employer, the Maison values precision, creativity, and long-term expertise, offering an environment where teams contribute to the evolution of an iconic luxury leather goods house.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.