- Location
- Kuala Lumpur Wilayah Persekutuan Malaysia
- Employment
- Temporary
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 22, 2026
About DECIEM
DECIEM, The Abnormal Beauty Company, is a Toronto-born global beauty innovator best known for The Ordinary and its radical commitment to transparency, science, and accessibility. As an employer, DECIEM offers a dynamic environment where laboratory rigour meets creative disruption, inviting talent across research, retail, operations, digital, and corporate functions to challenge conventions with purpose. Now part of The Estée Lauder Companies, the brand combines entrepreneurial energy with international scale, fostering collaboration, inclusion, and continual learning. Employees contribute to a mission that reshapes beauty through honest communication, thoughtful formulation, and a culture that values curiosity and accountability.
As a Store Ambassador for The Ordinary, this role combines creative makeup artistry with personalized customer service to deliver an inspirational in-store experience at Sunway Pyramid Mall. The position encompasses makeup application, customer education, point-of-sale operations, and participation in in-store events to maintain visual merchandising excellence and drive retail performance in a fast-paced beauty environment.
Role & Responsibilities
- Apply makeup artistry expertise to provide personalized customer consultations and transformations
- Educate customers on The Ordinary product benefits, ingredients, and skincare science to drive informed purchasing decisions
- Execute point-of-sale transactions and manage retail software systems accurately and efficiently
- Collaborate with the team to execute in-store events and seasonal campaigns that drive customer engagement and sales
- Maintain and refresh visual merchandising displays to ensure brand consistency and competitive differentiation
- Work flexibly across retail hours including evenings, weekends, and special events
- Demonstrate inspirational and authentic customer service that reflects the brand's prestige beauty positioning
Qualifications
- Makeup artistry certification or previous retail makeup experience preferred; amateur-level experience considered if demonstrating high creative and technical expertise
- Proven ability to deliver inspirational, authentic, and personalized customer service
- Capability to work retail hours including days, evenings, weekends, and special events in a dynamic environment
- Experience with retail point-of-sale (POS) software systems
- Proof of right to live and work in Malaysia
Skills
Experience
Makeup artistry certification or previous retail makeup experience is preferred; however, candidates with amateur-level makeup experience who demonstrate creative and technical expertise are encouraged to apply.
Education
Certification in makeup artistry is preferred but not required.
Workplace
The role is situated in Kuala Lumpur, Wilayah Persekutuan, Malaysia.
Culture
DECIEM fosters a bold, science-led culture where transparency, curiosity, and creative disruption shape the way teams work and grow. As an employer, it encourages people to challenge beauty conventions, collaborate across disciplines, and bring authenticity, inclusivity, and purpose to every innovation.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like DECIEM, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Consultant», «In-Store Beauty Specialist», «Makeup Artist - Retail», «Customer Experience Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.