DECIEM Keyholder

About DECIEM

DECIEM, The Abnormal Beauty Company, is a Toronto-born global beauty innovator best known for The Ordinary and its radical commitment to transparency, science, and accessibility. As an employer, DECIEM offers a dynamic environment where laboratory rigour meets creative disruption, inviting talent across research, retail, operations, digital, and corporate functions to challenge conventions with purpose. Now part of The Estée Lauder Companies, the brand combines entrepreneurial energy with international scale, fostering collaboration, inclusion, and continual learning. Employees contribute to a mission that reshapes beauty through honest communication, thoughtful formulation, and a culture that values curiosity and accountability.

Role & Responsibilities

• Welcome customers with enthusiasm and professionalism, delivering excellent service that reflects the brand’s vision.
• Supervise the sales floor in management’s absence, ensuring store procedures and the steps of the customer experience are followed.
• Introduce customers to AVESTAN’s story and distinctive store experience.
• Maintain a professional image and attitude, and ensure employees comply with company policies and procedures.
• Help maintain store cleanliness, organization, and visual merchandising standards.
• Track and report sales performance; complete and submit daily and weekly reports on time.
• Keep databases and customer profiles current and accurate, in compliance with GDPR.
• Stay informed about products, company information, launches, and campaigns; support the onboarding, training, and development of new employees.
• Open and close the store, make bank deposits, and complete paperwork; process product refunds, address customer issues positively, operate the POS, and complete transactions accurately and efficiently.
• Assist with receiving and verifying merchandise shipments; communicate inventory issues to store management and participate in inventory control and counts to keep stock records up to date.

Qualifications

• Two to three years of experience in the luxury industry is highly desirable, ideally in fragrance, beauty, fashion, or luxury goods.
• Proficiency in MS Office, particularly Excel and PowerPoint, with strong numerical and basic mathematical skills.
• Strong communication and leadership skills, with the ability to coach, mentor, and inspire employees.
• Excellent time-management skills and the ability to personalize client journeys with confidence, delivering an exceptional, culturally attuned luxury experience.
• Exceptional attention to detail, problem-solving abilities, and strong written and verbal communication skills.
• Mandarin communication skills are highly advantageous, particularly when engaging with international clientele and building client relationships.

Skills

Experience

Two to three years of experience in the luxury industry is highly desirable, ideally in fragrance, beauty, fashion, or luxury goods.

Culture

DECIEM fosters a bold, science-led culture where transparency, curiosity, and creative disruption shape the way teams work and grow. As an employer, it encourages people to challenge beauty conventions, collaborate across disciplines, and bring authenticity, inclusivity, and purpose to every innovation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.