De Beers Retail Excellence and Performance Manager

About De Beers

Founded in 1888, De Beers is a leading international diamond group whose expertise spans diamond discovery, sourcing, grading and luxury jewellery. With deep roots in southern Africa and a global presence, the group brings together scientific knowledge, technical precision and creative craftsmanship. As an employer, De Beers offers career paths across mining, engineering, gemmology, jewellery design, retail and corporate functions. Its multidisciplinary environment connects the origins of natural diamonds with their transformation into exceptional creations. Professionals join a business where heritage meets innovation, and where provenance, responsible practices and evolving consumer expectations are central to the future of the diamond industry.

Role & Responsibilities

• Define, monitor, and analyze retail performance indicators, including sales, conversion rate, average transaction value, UPT, traffic, productivity, and stock turnover.
• Develop dashboards and reporting tools to support data-driven decisions at global, regional, and boutique levels on a weekly and monthly basis.
• Identify performance gaps and opportunities, and provide regional and local teams with clear insights and actionable recommendations.
• Support sales forecasting, budgeting, and performance tracking across EMEA and the US.
• Support the regional VP and sales teams on operational topics, including target setting, incentive schemes, and commercial planning.
• Monitor and supervise reports submitted by boutiques.
• Consolidate weekly landing, sell-in/sell-out, budget, and qualitative data for the region.
• Contribute to defining and rolling out the Retail Excellence framework, ensuring best-in-class standards across internal and external retail touchpoints.
• In coordination with the Retail Excellence Coach, support store teams on service-related matters and help develop and implement customer service policies across the internal and external network to enhance the client experience.
• Lead the introduction and continuous improvement of retail processes, tools, and ways of working, including clienteling, selling ceremony, CRM usage, and store operations.
• Ensure consistency between brand strategy and in-store execution while respecting local market specificities.
• Supervise High Jewellery leads and deposits files, ensuring feedback from stores is consolidated.
• Facilitate Business Bringers contract preparation, follow up on commission paperwork when eligible, and coordinate meeting preparation and payments.
• Coordinate with the maintenance contact to facilitate store maintenance requests.
• Work on special projects as needed.
• Serve as the point of contact for market meetings, facilitate presentations, and coordinate departments in preparing retail and wholesale meetings.
• Assist with preparing and coordinating annual events, including B2B trade shows and Paris Fashion Week/Haute Couture Week.
• Support team meetings with logistics and organization, including transfers, trains, and hotels.
• Coordinate sales-related projects and ensure effective implementation across regions.
• Support store openings, renovations, and network optimization from a sales operations and performance perspective.
• Serve as a cross-functional interface between retail stores, CRM, Marketing, Maintenance, B2B, Merchandising, Supply Chain, Finance, IT, and Training.
• Align commercial priorities and operational execution across departments and regions.
• Translate strategic objectives into operational action plans, facilitating communication and change management.
• Support regional and global annual events, particularly in London and Paris, to ensure close partnership and alignment among departments.

Qualifications

• Strong knowledge of retail operational requirements, ideally in a luxury environment.
• Fluency in French and English.
• Strong analytical skills.
• Project management skills.
• Rigorous, organized, and attentive to detail.
• Problem-solving mindset; autonomous and proactive.
• Ability to build effective relationships internally and externally.
• Commercial acumen and an entrepreneurial spirit.
• IT literacy, including Excel, Word, and PowerPoint.

Skills

Benefits

25 days of annual leave plus public holidays, with the option to buy or sell leave; company-funded core Private Medical Insurance; a confidential 24/7 Employee Assistance Programme; access to a Mental Health First Aider network and other wellbeing resources; flexible benefits options including holiday trading, travel insurance, dental cover, critical illness protection, and retail vouchers; opportunities to participate in Anglo American share plans, including Free Shares, SIP, and SAYE; employee discounts and, where available, onsite benefits such as gym and restaurant facilities. Benefits may vary and are subject to scheme terms and eligibility.

Culture

De Beers’ workplace culture combines the technical expertise of the diamond industry with the craftsmanship and client focus of luxury jewellery, bringing together diverse disciplines across an international business. Its professional environment emphasises collaboration, safety and responsible sourcing, with a shared commitment to protecting the integrity of natural diamonds from origin to finished creation.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.