- Location
- Mendrisio Ticino Switzerland
- Employment
- Full-Time
- Seniority
- Junior
- Department
- IT & Technology Systems
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
Damiani Group is seeking an IT Support and Junior System Administrator to provide day-to-day technical support to users at its offices and boutiques and support network and systems operations alongside the Senior System Administrator. The role spans helpdesk support, device and identity management, junior systems and network administration, and IT infrastructure roll-outs for new retail openings.
Role & Responsibilities
- Resolve hardware and software issues remotely and on site.
- Manage the ticketing portal and user calls.
- Configure, install, and maintain PCs, iOS and Android mobile devices, and multifunction, fiscal, and label printers.
- Manage IT equipment stock and inventory.
- Manage, configure, and enroll company devices through Microsoft Intune.
- Manage the full user lifecycle, including onboarding and offboarding; create and deactivate accounts in Active Directory, Office 365, SAP, and business applications.
- Manage permissions for network folders (File Server), SAP, and business applications.
- Manage print servers and VoIP telephone systems.
- Configure label-printing queues on IBMi and SAP systems.
- Handle first-level operational security, including EDR/XDR and antispam alert analysis and related support.
- Support IT auditing by extracting technical logs and periodically reviewing access.
- Manage hosts and IP addresses in company monitoring systems to ensure availability and performance.
- Configure, install, and activate IT infrastructure on site for new store openings.
- Open and manage fault tickets with internet service providers.
Qualifications
- A diploma in an IT or technical field, a degree in a computing discipline, or equivalent experience.
- Previous experience (2–3 years) in an L2 Helpdesk, Junior System Administrator, or IT Specialist role.
- Good knowledge of Windows Server environments, Active Directory, and Microsoft 365.
- Familiarity with Mobile Device Management (MDM) platforms, preferably Microsoft Intune.
- Basic networking knowledge, including routing, switching, and access points (APs).
- Excellent command of English.
- Strong teamwork orientation, excellent interpersonal skills, and the ability to engage with users at different organizational levels.
- Flexibility and full availability for domestic and international travel.
Skills
Experience
2–3 years in an L2 Helpdesk, Junior System Administrator, or IT Specialist role.
Education
A diploma in an IT or technical field, a degree in a computing discipline, or equivalent experience.
Workplace
The successful candidate will be located in Mendrisio, Ticino, Switzerland.
Explore jobs in Ticino or in Switzerland.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Damiani Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «IT Support Specialist», «Junior Systems Administrator», «IT Support Analyst», «Junior Network and Systems Administrator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.