- Location
- Mendrisio Ticino Switzerland
- Employment
- Full-Time
- Seniority
- Mid-Level
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
Damiani Group seeks a Customer Service Specialist to manage customer and partner inquiries, provide pre- and after-sales support, coordinate orders and service requests, and contribute to service performance and process improvements. The role requires fluent German (C1/C2) and good English (B2); additional European languages and luxury-sector experience are preferred.
Role & Responsibilities
- Manage customer, boutique, and business partner inquiries via email, phone, and digital communication channels.
- Deliver high-quality pre-sales and after-sales support, ensuring a seamless luxury-level customer experience.
- Process and monitor orders, shipments, returns, repairs, and service requests.
- Coordinate with Sales, Retail, Logistics, and After-Sales teams to resolve customer issues promptly.
- Maintain accurate customer and order information in CRM and ERP systems.
- Handle complaints and complex cases professionally, demonstrating empathy, ownership, and solution-oriented thinking.
- Contribute to customer satisfaction initiatives and continuous process improvements.
- Prepare reports and support the monitoring of customer service KPIs and performance metrics.
Qualifications
- Previous experience in a Customer Service, Customer Care, or Sales Support role, preferably in luxury, fashion, retail, or premium consumer goods.
- Fluent German at C1/C2 level, written and spoken.
- Good command of English at a minimum B2 level.
- Strong communication and interpersonal skills.
- Customer-focused mindset with excellent problem-solving abilities.
- High level of accuracy, organization, and attention to detail.
- Proficiency in Microsoft Office and familiarity with CRM systems.
- Proficiency in an additional language such as French, Spanish, Italian, or another European language is preferred.
- Experience in the luxury, jewelry, watches, or fashion sectors is preferred.
- Knowledge of SAP or other ERP systems is preferred.
- Experience supporting international customers and stakeholders across EMEA markets is preferred.
- Strong customer orientation and service mindset.
- Ability to build positive relationships with customers and internal stakeholders.
- Excellent organizational and multitasking skills.
- Team player able to work effectively in a fast-paced, international environment.
- Proactive, flexible, and solution-driven approach.
Skills
Experience
Previous experience in a Customer Service, Customer Care, or Sales Support role; experience in luxury, fashion, retail, or premium consumer goods is preferred. Experience in luxury, jewelry, watches, or fashion, and supporting international customers and stakeholders across EMEA markets, is preferred.
Workplace
This position is based in Mendrisio, Ticino, Switzerland, within easy reach of Lugano.
Explore jobs in Ticino or in Switzerland.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Damiani Group, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Care Specialist», «Client Services Specialist», «Customer Support Specialist», «Customer Relations Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.