- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- High Jewelry
- Posted
- Oct 14, 2026
The Boutique Manager leads Damiani's Abu Dhabi boutique, driving commercial performance, luxury client experience, team development, and operational excellence. The role includes managing clienteling, inventory, visual merchandising, events, and brand representation.
Role & Responsibilities
- Lead the boutique to achieve and exceed monthly and annual sales objectives.
- Monitor and analyze key performance indicators, including sales, conversion rate, average transaction value (ATV), units per transaction (UPT), CRM performance, and client retention.
- Develop and execute strategic action plans to maximize business opportunities and profitability.
- Identify sales trends and implement initiatives to improve boutique performance.
- Deliver an exceptional, personalized, and memorable luxury shopping experience.
- Build, develop, and maintain long-term relationships with local and international high-net-worth and VIP clients.
- Lead clienteling activities through CRM, private appointments, boutique events, and proactive follow-up.
- Ensure the highest standards of hospitality, discretion, and after-sales service.
- Resolve customer concerns professionally while preserving client loyalty and brand reputation.
- Recruit, coach, mentor, and inspire a multicultural team to achieve excellence.
- Foster a collaborative, performance-driven culture through continuous feedback and coaching.
- Conduct regular performance reviews, set individual objectives, and support career development.
- Lead daily briefings and ensure the team maintains outstanding product knowledge and service standards.
- Promote employee engagement while ensuring compliance with company policies and procedures.
- Oversee daily boutique operations, ensuring efficiency and operational excellence.
- Manage inventory, stock accuracy, cycle counts, transfers, and loss prevention.
- Ensure the boutique consistently meets Damiani's visual merchandising and presentation standards.
- Coordinate with Head Office and Regional Management on business performance, operational requirements, and commercial initiatives.
- Ensure compliance with health, safety, security, and operational policies.
- Represent Damiani's values, heritage, and commitment to Italian craftsmanship as a Brand Ambassador.
- Maintain expert knowledge of all collections, product innovations, and bespoke services.
- Organize and support boutique events, VIP experiences, and exclusive client activations.
- Maintain impeccable personal presentation and professionalism.
Qualifications
- Proven experience as a Boutique Manager, Store Manager, or Assistant Boutique Manager in luxury retail.
- Previous experience in fine jewellery, high-end watches, or luxury fashion is highly desirable.
- Demonstrated success in achieving commercial objectives and leading high-performing teams.
- Strong expertise in luxury clienteling and CRM management.
- Excellent leadership, coaching, and people development skills.
- Strong analytical, organizational, and problem-solving abilities.
- Ability to work effectively in a fast-paced, multicultural environment.
- Fluent English is mandatory; Arabic and/or Italian is an advantage.
Skills
Workplace
The successful candidate will be located in Abu Dhabi, Abu Dhabi, UAE.
Explore jobs in the UAE.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Damiani, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Manager», «Boutique Director», «Retail Manager», «Luxury Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.