Coach VIP Sales Advisor
- Seniority
- Senior
- Posted
- Apr 1, 2026
About Coach
Coach is a globally recognised American luxury accessories and lifestyle brand, known for craftsmanship and modern design. The brand operates within the Tapestry family of brands, combining heritage leather goods with contemporary retail and digital experiences. As an employer, Coach emphasises customer-centric retail operations, product expertise and a premium boutique environment.
Coach in New York seeks a Sales Associate III to drive boutique sales, deliver personalised client service and uphold premium brand presentation.
Role & Responsibilities
- Deliver exceptional, personalised client service and cultivate long-term relationships through proactive clienteling and follow-up.
- Achieve and exceed individual and store sales targets by converting traffic, driving average transaction value and promoting full-price selling.
- Maintain elevated visual merchandising and presentation standards in line with brand directives and seasonal campaigns.
- Manage POS transactions, returns and accurate cash handling while ensuring compliance with store procedures and loss-prevention policies.
- Support inventory management activities including receiving, stock replenishment, stocktakes and housekeeping to optimise floor availability.
- Participate in client events, private shopping appointments and localised marketing initiatives to grow the client base.
- Utilise CRM tools and sales reporting to log client interactions, track performance and share market feedback with management.
- Act as an ambassador for product knowledge—communicate materials, craftsmanship, and service offerings to educate clients.
Qualifications
- Minimum two years' experience in luxury or premium fashion retail, with demonstrable sales results and client development.
- Proven ability to build and maintain a high-value client book through personalised service and follow-through.
- Strong numerical accuracy and experience handling POS/cash transactions with high attention to detail.
- Flexible availability including evenings, weekends and peak retail periods.
- Professional presentation and excellent verbal communication skills; fluency in additional languages advantageous.
Skills
Experience
At least 2 years of hands-on experience in luxury or high-end retail, with a track record of meeting sales targets, building recurring clientele and executing brand merchandising standards.
Education
High school diploma or equivalent; post-secondary studies in fashion, retail management or a related discipline preferred.
Workplace
The successful candidate will be located in New York, New York, USA.
Culture
Coach fosters a collaborative, client-focused retail culture that balances heritage craftsmanship with contemporary retail innovation. Team members are expected to embody brand elegance, deliver personalised service and contribute to a high-performance boutique environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate III», «Senior Sales Associate», «Client Advisor», «Boutique Sales Consultant», «Retail Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.