Coach Transaction Specialist

Location
Employment Full-Time
Seniority Mid-Level
Posted ✦ Today
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Coach in New York seeks a Cashier III to manage POS transactions and deliver premium client service at its retail store.

Overview

Coach is an American luxury fashion house renowned for its leather goods and accessible-luxury accessories. As part of the Tapestry group, the brand operates global retail and wholesale networks and emphasizes craftsmanship, product quality and elevated client service in its consumer-facing operations.

Role & Responsibilities

  • Deliver a consistently elevated client experience at the point of sale, reflecting Coach’s luxury standards and brand tone of voice.
  • Operate the POS system to process sales, returns, exchanges, gift cards and multi-payment transactions with accuracy and attention to detail.
  • Handle cash, credit and electronic payments; reconcile tills and prepare daily cash reports in accordance with store procedures.
  • Maintain visual standards at the checkout area, assist with merchandising and ensure the store environment meets presentation and loss-prevention policies.
  • Resolve client inquiries and complaints professionally, escalate complex issues to store management and follow up to ensure client satisfaction.
  • Support inventory control activities including receiving, tagging, and assisting with stock audits and shrink-prevention initiatives.
  • Coach and mentor junior cashiers or seasonal staff when required and participate in product and service training sessions.

Qualifications

  • High school diploma or equivalent; further education in retail, hospitality or related fields is advantageous.
  • Demonstrable numeracy and strong attention to detail required for cash handling and daily reconciliation.
  • Excellent interpersonal skills with a proven commitment to delivering luxury-level client service.
  • Availability to work retail hours including weekends, evenings and peak seasonal periods.
  • Ability to stand for extended periods and perform light physical tasks associated with retail operations.

Skills

Cash handling Point-of-sale (POS) operations Client service and complaint resolution Inventory control and stock management Visual merchandising basics Time management and shift reporting

Experience

Typically 2+ years of retail or cashier experience, preferably within a premium or luxury brand, with a track record of accurate transaction handling and high-quality client engagement.

Education

High school diploma or equivalent.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach fosters a client-centric, craft-driven culture where product expertise and refined service are paramount. The retail environment emphasizes teamwork, professional development and a polished in-store experience consistent with the brand’s luxury positioning.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.