Coach Temporary Support Associate
Coach in New York City seeks a Temporary Support Associate to deliver client service, sales support and store operations for the brand.
Overview
Coach is an American luxury fashion house known for leather goods and ready-to-wear, operating globally with a contemporary, design-forward approach. The brand is part of Tapestry, Inc., a parent company that also manages other lifestyle and luxury labels; as an employer Coach emphasizes craftsmanship, elevated customer service and retail excellence across its store network.
Role & Responsibilities
- Deliver exceptional, personalised client service consistent with Coach brand standards, including greeting clients, responding to inquiries and assisting with product selection.
- Support daily store operations: open/close procedures, cash handling, POS transactions and accurate reconciliation.
- Maintain visual merchandising and shop-floor presentation to prescribed guidelines, including replenishment and styling of displays.
- Receive, unpack and process stock shipments; execute inventory counts and assist with stockroom organisation.
- Assist with clienteling activities and follow-up to drive sales conversion and loyalty.
- Act as a flexible resource across the store — covering shifts, fitting room support and ad hoc operational tasks as required.
Qualifications
- Demonstrable client-service orientation with strong verbal communication and interpersonal skills.
- Ability to perform cash handling and operate point-of-sale systems with accuracy.
- Flexible availability, including weekends and peak retail periods; able to work varied shift patterns.
- Professional presentation and the ability to represent a luxury brand with discretion and poise.
- Right to work in the hiring country; willingness to undergo brand-specific training.
Skills
Experience
Entry-level: 0–2 years of retail experience preferred; prior experience with luxury or premium brands and in-store clienteling is advantageous.
Education
High school diploma or equivalent preferred.
Workplace
This position is based in New York City, New York, USA. Cerulean lists 39 open roles in New York City, including 11 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach combines contemporary American design with artisan craftsmanship and places high value on client experience and retail professionalism. The workplace culture is fast-paced and customer-focused, with an emphasis on teamwork, brand stewardship and opportunities for on-the-job development within the broader Tapestry group.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.