Coach Temporary Sales Support Associate
- Employment
- Part-Time
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house renowned for its leather goods and contemporary accessories. The brand is part of Tapestry, Inc., a global portfolio of fashion houses that emphasizes craftsmanship, creativity and inclusive consumer engagement across its family of brands.
Coach in Westlake, OH is hiring a Temporary Sales Support Associate — part-time retail role supporting POS, stockroom and client service.
Role & Responsibilities
- Greet clients with warmth and professionalism, anticipate needs and deliver personalized service at the cash wrap and on the sales floor.
- Operate POS and Mobile POS devices accurately, manage cash/media in accordance with company policy and maintain an organized cash wrap.
- Receive, process and organize incoming shipments and inter-store transfers; report inventory discrepancies and maintain stockroom cleanliness.
- Monitor and replenish sales floor stock levels, support visual merchandising updates and ensure product presentation meets brand standards.
- Promote add-on items and gift cards, capture customer information where permitted and support social media engagement as a brand ambassador.
- Assist colleagues and management with sales floor activities, respond to customer requests confidently and adhere to Loss Prevention procedures.
- Maintain housekeeping standards, perform physical tasks including lifting (regularly up to 25 lbs, occasionally up to 50 lbs), bending and climbing as required.
Qualifications
- Minimum of 1 year retail experience (cashier, stock, or sales), preferably within a luxury or premium retail environment; combination of education and experience will be considered.
- Current knowledge of fashion trends and competitor activity in the marketplace.
- Proven ability to operate cash register systems and Mobile POS; comfortable using iPad, laptop and internet-enabled tools.
- Strong attention to detail, organizational skills and ability to multitask in a high-volume retail setting.
- Excellent verbal communication and customer service skills.
- Ability to work a flexible schedule including nights, weekends, holidays and peak retail periods.
Skills
Experience
At least one year of retail experience is required, with preference given to candidates who have worked in luxury or premium retail settings and have handled cashiering, stockroom operations and customer-facing responsibilities.
Education
High school diploma or equivalent preferred; a combination of education and retail experience will be considered.
Workplace
The successful candidate will be located in Westlake, Ohio, USA, with easy access to Cleveland.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach operates within the Tapestry portfolio and emphasizes creativity, inclusivity and customer-centric service. The retail environment values craftsmanship, energetic teamwork and ongoing learning, with an emphasis on delivering refined, personalized experiences to clients.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Sales Support Associate», «Sales Floor Assistant», «Client Services Associate», «Stock & POS Associate», «Retail Client Advisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.