Coach Temporary Sales Associate

About Coach

Coach is an American luxury fashion house known for its leather goods, handbags and accessories. The brand sits within the Tapestry portfolio, a global house of fashion maisons, and is recognised for combining contemporary design with artisanal craftsmanship and accessible luxury.

Role & Responsibilities

• Act as the front‑line ambassador of the Coach brand, delivering elevated, personalized service in accordance with Coach style and service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow‑up to drive repeat business.
• Drive sales performance through cross‑selling, upselling and tailored recommendations; develop and execute personal sales plans to meet individual and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms (including short‑form video) to capture client data and convert opportunities.
• Manage multiple customers on the sales floor with high energy and adaptable selling techniques according to business needs.
• Complete daily operational tasks including cash wrap, transaction processing (purchases, returns, exchanges, online pickups), inventory processing and replenishment.
• Support inventory cycles: receive shipments, stock merchandise and manage product movement between floor and stockroom.
• Maintain store presentation and visual merchandising standards; keep sales floor and stockroom clean, organised and stocked.
• Follow retail policies, POS and asset protection procedures and assist teammates across functional areas as required.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and adapt behaviours while maintaining a calm professional demeanour.
• Perform physical tasks as required: lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and kneel to manage stock and presentation.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Demonstrable experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS).
• Familiarity with walkie‑talkie use and ability to read price/release sheets.
• Strong English language proficiency.
• Social media savvy with experience in live‑stream shopping or video demos and clienteling/data acquisition skills (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.

Skills

Experience

At least 1 year of sales experience is required; luxury retail experience is preferred and will be considered an advantage.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasises creativity, inclusivity and personal development, reflecting Tapestry’s wider commitment to diversity and equity. The workplace fosters collaboration, ongoing learning and direct, actionable feedback to help employees grow within a performance‑driven retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.