Coach Temporary Sales Associate

Overview

Coach is a global fashion house known for its leather goods and accessories, founded in New York and operating as part of the Tapestry portfolio. The brand blends contemporary design with craftsmanship and positions itself as inclusive, customer-centric, and digitally progressive within a multi-brand group committed to equity and innovation.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering elevated, personalized luxury service in accordance with brand style and service standards.
• Build and sustain client relationships through personalized styling, product expertise, proactive outreach, and follow-up to drive repeat purchases.
• Achieve individual and store sales targets through cross-selling, upselling, tailored recommendations and execution of personal sales plans.
• Utilize mobile POS, clienteling tools, and social selling platforms — including short-form video/live demos — to capture client data and convert traffic.
• Execute daily store operations: process transactions (purchases, returns, exchanges, online order pickups), maintain cash wrap, and support inventory cycles (receive, stock, replenishment).
• Maintain visual merchandising standards and keep sales floor and stockroom clean, organized, and fully stocked while complying with POS, asset protection and retail policies.
• Support teammates across functional areas, foster a collaborative team environment, and participate in brand initiatives and training programs.

Qualifications

• Minimum 1 year of retail sales experience; luxury retail experience strongly preferred.
• Proven experience using POS systems and basic retail technology (iPad/laptop, Mobile POS); familiarity with clienteling workflows.
• Ability to work a flexible schedule including nights, weekends, peak season and public holidays.
• Physically able to lift at least 25 lbs regularly (up to 50 lbs occasionally), climb, bend, kneel and move around sales floor and stockroom.
• Strong English language proficiency.

Skills

Experience

At least one year of sales experience, preferably in luxury or premium retail; demonstrable track record of meeting sales KPIs and delivering high‑touch customer service.

Education

High school diploma or equivalent; combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach emphasizes a collaborative, inclusive and customer-focused workplace rooted in creativity and craftsmanship. As part of the Tapestry family, employees are encouraged to learn on the fly, contribute ideas, and participate in development and inclusion initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.