Coach Temporary Sales Associate

About Coach

Coach is a global luxury fashion house with New York heritage and a reputation for crafted leather goods and accessories. The brand is part of the Tapestry portfolio, a global house of brands that emphasizes inclusive culture, retail excellence and continuous learning across its international store network.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized service in accordance with the Coach Guide to Style and Service.
• Build and sustain lasting client relationships through personalized styling, product expertise and tailored recommendations.
• Drive sales performance through cross-selling, upselling and achievement of personal and store KPIs.
• Use mobile POS, clienteling tools and social selling platforms — including short-form video — to capture client data and encourage repeat purchases.
• Develop and execute personal sales plans and proactively source new customers, following up to close sales.
• Manage multiple customers on the sales floor while maintaining high energy and adapting selling techniques to business needs.
• Perform daily operational tasks including cash wrap, inventory processing, replenishment and visual merchandising to maintain service standards.
• Receive shipments, stock merchandise, support inventory cycles and keep sales floor and stockroom organized and compliant with asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups) and support teammates across functional areas as required.
• Participate in brand initiatives, training programs and inclusion activities, and welcome feedback to adapt behaviors professionally.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience preferred.
• Proven experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS).
• Familiarity with clienteling and data acquisition; social media savvy and experience with live-stream shopping or video demos preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Physical ability to lift regularly at least 25 lbs (occasionally up to 50 lbs), climb, bend, kneel and maneuver the sales floor and stockroom.

Skills

Experience

At least one year of retail sales experience is required; prior luxury retail experience is preferred. Experience with social selling, live-streaming or video demonstrations is a plus.

Education

High school diploma or equivalent; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach fosters a collaborative, customer-focused retail culture grounded in creativity and inclusivity. As part of the Tapestry family, the brand emphasizes professional development, diverse perspectives and a commitment to equity across its global teams.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.