Coach Temporary Sales Associate

Overview

Coach is an American luxury fashion house renowned for leather goods, accessories and ready‑to‑wear, operating globally and recognized for contemporary craftsmanship and product-led design. The brand is part of the Tapestry portfolio, a multi‑brand luxury group that emphasizes creativity, inclusivity and omnichannel retail excellence.

Role & Responsibilities

• Act as the front‑line ambassador of the Coach brand, delivering an elevated, personalized luxury shopping experience aligned with Coach service and styling standards.
• Build and maintain lasting client relationships through styling advice, product expertise, and proactive clienteling to drive loyalty and repeat business.
• Achieve and exceed individual and store sales KPIs via cross‑selling, upselling and tailored recommendations.
• Use mobile POS, clienteling tools and social selling channels (including short‑form video) to capture client data and convert opportunities across omni‑channel touchpoints.
• Develop and execute personal sales plans and follow up on leads to close sales.
• Process all transactions accurately and efficiently, including purchases, returns, exchanges and online order pickups.
• Support daily store operations: cash wrap, inventory receiving and processing, replenishment and visual merchandising.
• Maintain a well‑organized, stocked and visually consistent sales floor and stockroom; adhere strictly to POS, asset protection and retail policies.
• Assist teammates across functional areas, foster a collaborative team environment and contribute to a high‑performing, trust‑based culture.
• Participate in brand trainings, inclusion initiatives and performance feedback cycles; respond constructively to coaching and performance guidance.
• Perform occasional physical tasks: lift regularly up to 25 lbs (occasionally up to 50 lbs), climb, bend and manage product movement on the sales floor and in the stockroom.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
• Proven ability to operate POS systems and mobile POS devices; comfortable using iPad and laptop for clienteling and transactions.
• Demonstrated customer focus with strong interpersonal and styling skills; ability to handle multiple customers and high‑traffic periods.
• Social media savvy with experience in short‑form video, live‑stream shopping or video product demonstrations preferred.
• Flexible availability to work nights, weekends, peak seasons and public holidays as business needs dictate.
• Ability to perform physical requirements of the role, including regularly lifting 25 lbs and occasionally up to 50 lbs.
• Combination of education and experience will be considered.

Skills

Experience

Minimum of 1 year of sales experience, preferably within luxury or fashion retail; demonstrated track record meeting sales targets and delivering high‑touch client service.

Education

No specific degree required; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 24.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Culture

Coach fosters a creative, client‑centric and collaborative culture rooted in craftsmanship and contemporary design. As part of the Tapestry family, the brand emphasizes inclusion, feedback‑driven development and continuous learning while holding teams accountable to performance and service excellence.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.