Coach Temporary Sales Associate

Overview

Coach is an American luxury fashion house known for leather handbags, accessories and ready-to-wear. Headquartered in New York and part of the Tapestry portfolio, the brand operates a global retail network and emphasizes craftsmanship, contemporary design, and omnichannel client experiences.

Role & Responsibilities

• Serve as the front-line ambassador of the Coach brand, delivering elevated, personalized client experiences consistent with Coach style and service standards.
• Achieve individual and store sales targets through consultative selling, upselling and cross-selling while executing personal sales plans and KPIs.
• Develop and maintain client relationships via in-store consultations, clienteling tools and post-sale follow-up to drive repeat purchase and loyalty.
• Operatively support omnichannel commerce: process purchases, returns, exchanges and online order pickups; use Mobile POS and other retail systems to capture data.
• Leverage social selling and short-form video to acquire customers and support brand initiatives.
• Perform daily store operations including inventory receiving and processing, replenishment, visual merchandising, cash wrap duties and stockroom management.
• Adhere to POS, asset protection and loss-prevention procedures while maintaining a clean, organized sales floor and stockroom.
• Support teammates across functional areas, foster a collaborative team environment and participate in trainings and inclusion activities.
• Meet physical requirements of the role, including regular lifting of up to 25 lbs (occasionally up to 50 lbs), bending, climbing and movement across the sales floor.

Qualifications

• Minimum of 1 year of sales experience; luxury retail experience strongly preferred.
• Proven ability to work in a fast-paced retail environment and to meet or exceed sales targets.
• Proficiency with POS systems and basic computer/tablet use (Mobile POS, iPad/laptop); familiarity with walkie‑talkie operation.
• Strong English language proficiency required.
• Social media savvy and experience with live-stream shopping or short-form video demonstrations preferred.
• Clienteling and data-acquisition skills, with a customer-focused approach to building long-term relationships.
• Availability to work a flexible schedule including nights, weekends, peak season and public holidays.

Skills

Experience

At least 1 year of retail or sales experience, ideally in luxury retail; experience operating POS systems and participating in omnichannel or social selling initiatives preferred.

Education

High school diploma or equivalent; a combination of education and relevant retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach and its parent Tapestry emphasize an inclusive, creative and customer-centric workplace. The brand encourages collaboration, continuous learning and diversity of thought, with structured training and development programs to support employee growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.