Coach Temporary Sales Associate

Overview

Coach is a global fashion house renowned for leather goods, accessories and contemporary ready-to-wear, operating as part of the Tapestry portfolio. Rooted in New York design heritage, the brand combines craftsmanship with modern storytelling and benefits from Tapestry’s global infrastructure and talent development programmes.

Role & Responsibilities

• Act as the front-line ambassador for Coach, consistently delivering the Coach Guide to Style and Service standards.
• Provide personalised styling and product advice to build lasting client relationships and loyalty.
• Achieve individual and store sales targets through cross-selling, upselling and bespoke recommendations.
• Use mobile POS, clienteling tools and social selling platforms (including short-form video) to capture client data, drive omni-channel sales and encourage repeat purchases.
• Develop and execute personal sales plans and maintain accurate client records; support team KPIs.
• Execute daily store operations: cash wrap, inventory processing, replenishment, visual merchandising and efficient transaction processing (purchases, returns, online pickups).
• Support inventory cycles including receiving shipments, stocking and product movement; maintain a well-organised sales floor and stockroom.
• Adapt selling techniques to fluctuating footfall, manage multiple customers on the floor, and assist teammates across functional areas.
• Uphold retail policies, POS and asset-protection procedures while fostering a collaborative, trust-based team environment.
• Participate in brand initiatives, training programmes and inclusion activities; accept feedback and maintain a calm, professional demeanour.

Qualifications

• Minimum of 1+ years of sales experience; luxury retail experience strongly preferred. A combination of education and experience will be considered.
• Proven experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS).
• Familiarity with clienteling practices, sales data capture and social/live-stream selling techniques (preferred).
• Ability to read price/release sheets and use retail communication devices such as walkie-talkies.
• Capacity to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Strong English language proficiency (required).

Skills

Experience

At least 1 year of retail sales experience, ideally within luxury or premium fashion; demonstrable success meeting sales targets and using clienteling/omni-channel retail tools.

Education

High school diploma or equivalent; vocational retail or customer service training advantageous. A combination of education and relevant experience will be considered.

Workplace

Benefits

Internal mobility and career progression; 1 paid volunteering day per year; learning & development via Ambassador Programme; regular social events; employee resource groups and inclusion councils; attractive employee discount; compelling incentive programme.

Culture

Coach combines a New York creative spirit with an inclusive, diverse workplace ethos as part of the Tapestry group. The brand values curiosity, collaboration and continuous development, offering a fast-paced retail environment with strong emphasis on people development and inclusion.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.