Coach Temporary Sales Associate

Overview

Coach is a global luxury accessories and lifestyle brand based in New York, known for elevated leather goods and contemporary ready‑to‑wear. The brand operates within the Tapestry portfolio, a global house of fashion labels, and emphasizes craftsmanship, accessible luxury and omnichannel retail experiences.

Role & Responsibilities

• Act as the front‑line ambassador for the brand, delivering personalized, elevated service in accordance with brand style and service standards.
• Build and maintain lasting client relationships through tailored styling, product expertise and proactive follow‑up to drive loyalty and repeat purchases.
• Drive sales through cross‑selling, upselling and execution of personal sales plans to meet or exceed individual and store KPIs.
• Execute omnichannel selling using Mobile POS, clienteling tools and social selling (including short‑form video) to capture client data and convert sales.
• Perform daily store operations: process transactions (purchases, returns, exchanges, online pickups), manage cash wrap and uphold asset protection procedures.
• Support inventory operations—receive shipments, replenish stock, process inventory cycles and maintain an organized stockroom.
• Maintain visual merchandising and sales floor standards; keep floor and stockroom clean, stocked and commercially presented.
• Adapt selling techniques to fluctuating customer traffic, assist teammates across functions and contribute to a collaborative, trust‑based team environment.
• Participate in brand initiatives, training programs and inclusion activities; accept feedback and demonstrate professional composure.
• Meet physical demands of the role, including regular lifting up to 25 lbs (occasionally up to 50 lbs), climbing, bending and prolonged standing.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proficiency operating POS systems and Mobile POS on devices such as iPad; basic computer literacy (laptop/tablet).
• Comfortable using clienteling tools, walkie‑talkies and reading price/release sheets.
• Strong English language proficiency.
• Social‑media savvy with experience or interest in live‑stream shopping, short‑form video content or video demos (preferred).
• Ability to work a flexible schedule including nights, weekends, peak retail seasons and public holidays.

Skills

Experience

Minimum of one year of retail or sales experience; prior luxury retail or premium brand experience preferred. Candidates with a combination of relevant education and hands‑on selling experience will be considered.

Education

High school diploma or equivalent; additional coursework or training in fashion, retail or customer service is advantageous.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach blends heritage craftsmanship with contemporary creativity and an inclusive, customer‑centric ethos. As part of the Tapestry family, the brand emphasizes collaboration, professional development and diversity while encouraging employees to be authentic and consumer‑focused.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.