Coach Temporary Sales Associate

Overview

Coach is a global fashion house known for its leather goods and contemporary accessories, operating as a member of the Tapestry portfolio. The brand blends New York‑rooted design sensibility with craft-led product making and omnichannel retailing. As part of Tapestry, Coach participates in a multinational, multi‑brand organization focused on creative innovation, inclusivity, and commercial growth.

Role & Responsibilities

• Act as the front-line ambassador of the Coach brand, delivering an elevated, personalized luxury shopping experience consistent with Coach service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise, and proactive follow-up to drive repeat purchases and client loyalty.
• Achieve individual and store sales targets through cross-selling, upselling and tailored product recommendations; develop and execute personal sales plans and KPIs.
• Use mobile POS, clienteling tools and social selling (including short-form video) to capture client data, transact sales, and support omnichannel fulfilment (pickups, returns, exchanges).
• Perform daily store operations: cash wrap, inventory receiving and processing, replenishment, visual merchandising and stockroom organisation.
• Support inventory cycles and asset protection procedures; maintain a clean, stocked sales floor and stockroom.
• Adapt selling techniques to fluctuating customer traffic, manage multiple customers on the floor, and assist teammates across functional areas as needed.
• Participate in brand initiatives, trainings, inclusion activities, and accept feedback to continuously improve performance.

Qualifications

• Minimum 1 year of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
• Demonstrable proficiency operating POS systems and basic computer devices (iPad/laptop, Mobile POS); comfortable using walkie‑talkies and reading price/release sheets.
• Social media savvy with experience in social or live‑stream shopping and short‑form video demonstrations preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Capacity to lift 25 lbs regularly (up to 50 lbs occasionally) and perform physical tasks on the sales floor and stockroom.
• Strong English oral and written communication skills.

Skills

Experience

At least 1 year of retail sales experience, ideally within luxury or premium fashion. Experience with omni‑channel selling, clienteling and social/live video commerce is advantageous.

Education

High school diploma or equivalent preferred; vocational retail, visual merchandising or customer service training is a plus.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.50 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance

Culture

Coach operates within a creative, fast‑paced retail environment that emphasizes inclusivity, personal accountability and collaborative teamwork. The brand prioritizes customer focus and continuous learning while encouraging employees to be courageous, creative and results‑oriented.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.