Coach Temporary Sales Associate

Overview

Coach is an American luxury fashion house renowned for leather goods, accessories and ready-to-wear. The brand is part of Tapestry, Inc., a global house of consumer luxury brands, and is recognised for design-led craft, accessible luxury positioning and an emphasis on inclusive consumer experiences.

Role & Responsibilities

• Act as a front-line brand ambassador, delivering the Coach Guide to Style and Service and an elevated, personalised shopping experience.
• Build and maintain lasting client relationships through styling, product expertise and proactive follow-up to drive repeat business.
• Achieve individual and store sales targets through cross-selling, upselling and tailored recommendations; develop and execute personal sales plans.
• Leverage omni‑channel tools — mobile POS, clienteling platforms and social selling (including short‑form video) — to capture client data and convert sales.
• Operate POS, process transactions (purchases, returns, exchanges, online order pickups) and complete cash‑wrap duties efficiently.
• Perform daily store operations: inventory receiving, replenishment, stockroom management and participation in inventory cycles.
• Maintain visual merchandising standards and housekeeping of sales floor and stockroom to uphold the brand environment.
• Support teammates across functional areas, foster a collaborative team environment and participate in brand training and inclusion initiatives.
• Adhere to retail policies, asset protection procedures and safety protocols while remaining composed in high‑pressure retail periods.

Qualifications

• 1+ years of retail sales experience; luxury retail experience preferred.
• Proven POS operation and basic computer proficiency (iPad/laptop, mobile POS); comfortable using walkie‑talkies and reading price/release sheets.
• Strong English language proficiency.
• Social‑media savviness and experience with live‑stream shopping or video product demonstrations preferred.
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
• Ability to lift regularly 25 lbs (up to 50 lbs occasionally) and perform physical tasks such as bending, kneeling and climbing.

Skills

Experience

Minimum of one year of sales experience, preferably within luxury or fashion retail, with demonstrable knowledge of fashion trends, competitor landscape and clienteling techniques. A combination of relevant education and professional experience will be considered.

Education

High school diploma or equivalent; a combination of education and retail experience will be considered.

Workplace

Compensation

The base compensation for this position ranges from USD 15 to USD 19.25 per hour.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance.

Culture

Coach prioritises creativity, customer focus and inclusive leadership within the broader Tapestry family, promoting development and collaborative teamwork. The workplace emphasises training, open feedback and a customer‑centric approach while supporting diversity, equity and inclusion initiatives.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.