Coach Sales Support Associate
- Location
- Elizabeth New Jersey USA
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury accessories and lifestyle brand known for refined leather goods and modern, accessible luxury. As part of the Tapestry group, Coach operates a global retail network, blending heritage craftsmanship with contemporary design and a strong focus on client experience.
Coach seeks a Temporary Sales Support Associate for its Jersey Gardens location in Elizabeth, New Jersey. This role is integral to store operations and customer experience, encompassing cash wrap management, point-of-sale operations, visual merchandising, inventory management, and customer service. The position demands proficiency with POS systems, attention to detail, and the ability to multitask in a high-traffic retail environment while maintaining brand standards and Loss Prevention compliance.
Role & Responsibilities
- Welcome clients with warmth and professionalism, anticipate needs, and provide personalized assistance
- Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in compliance with policy
- Suggest complementary products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish sales floor, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed
- Serve as brand ambassador internally and externally; support social media engagement
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
Qualifications
- 1+ year of previous retail experience (cashier, stock, sales, or equivalent), preferably in luxury retail
- Current knowledge of fashion trends and competitive marketplace awareness
- Proficiency with cash register systems and basic computer skills (iPad, laptop, Mobile POS, Internet)
- Ability to read price sheets and product release documentation
- Ability to utilize walkie-talkie systems
- Strong attention to detail and organizational skills
- Excellent communication and customer service skills
- Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom
Skills
Experience
1+ years of retail experience in cashier, stock, sales, or related roles, preferably in a luxury retail environment. A combination of education and experience will be considered.
Education
High school diploma or equivalent preferred; a combination of education and retail experience will be considered.
Workplace
The successful candidate will be located in Elizabeth, New Jersey, USA, with easy access to New York.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance
Culture
Coach fosters a client-centric, fast-paced retail environment that values craftsmanship, contemporary design and collaborative teamwork. The brand emphasizes personal development for sales staff and a polished, service-minded approach to luxury retail.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Support Associate», «Sales Associate», «Customer Service Associate», «Store Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.