Coach Sales Associate
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for premium leather goods, accessories and ready-to-wear, operating globally through retail stores and wholesale channels. The brand is part of Tapestry, Inc., a New York–based parent company that houses several lifestyle and luxury labels. Coach maintains a reputation for craftsmanship, accessible luxury and client-focused retail experiences.
Coach seeks a temporary part-time Sales Associate to serve as a front-line brand ambassador at its Indiana Premium Outlet location. The role combines luxury retail service, omni-channel selling, and team collaboration to deliver personalized shopping experiences while meeting personal and store sales goals. The Associate will build client relationships through fashion expertise and styled recommendations, drive sales via cross-selling and upselling, and manage daily store operations including cash handling, inventory, and visual merchandising.
Role & Responsibilities
- Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards
- Build lasting client relationships through personalized styling, product expertise, and fashion advice
- Drive sales through cross-selling, upselling, and tailored product recommendations
- Utilize mobile POS, clienteling tools, and social selling platforms to capture customer data and encourage repeat purchases
- Develop and execute personal sales plans; meet or exceed individual and team KPIs
- Source new customers, maintain relationships, and follow up to close sales
- Maintain high energy on the sales floor while managing multiple customers and adapting selling techniques to business needs
- Complete daily operational tasks including cash wrap, inventory processing, replenishment, and visual merchandising while maintaining service standards
- Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures
- Process transactions efficiently including purchases, returns, exchanges, and online order pickups
- Support inventory cycles by receiving shipments, stocking shelves, and managing product movement
- Assist teammates in functional areas as required
- Foster a collaborative, trust-based environment and encourage team performance
- Participate in brand initiatives, training programs, and inclusion activities
- Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor
Qualifications
- 1 or more years of sales experience, with luxury retail experience preferred
- Proficiency with POS systems and basic computer skills including iPad, laptop, and Mobile POS
- Ability to work at a fast pace and lift 25 lbs regularly (up to 50 lbs occasionally)
- Ability to climb, bend, kneel, and maneuver sales floor and stockroom environments
- Strong English language proficiency
- Familiarity with fashion trends and competitor landscape
Skills
Experience
1+ years of sales experience, with luxury retail experience preferred. A combination of education and experience will be considered. Preferred experience includes social media savvy, live-stream shopping or video demonstrations, clienteling, and data acquisition skills.
Education
Not specified; a combination of education and experience will be considered.
Workplace
This position is based in Edinburgh, Indiana, USA, within easy reach of Indianapolis.
Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach cultivates a client-centric retail culture grounded in craftsmanship, hospitality and attention to detail. Team members are expected to embody the brand’s polished aesthetic while delivering personalised service in a fast-paced, customer-focused environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Advisor», «Client Advisor», «Retail Associate», «Fashion Sales Consultant», «Brand Ambassador», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.