Coach Temporary Retail Associate
Coach is hiring a Temporary Sales Support Associate in New York, NY to assist store operations, client service and merchandising.
Overview
Coach is an American luxury fashion house known for its leather goods, accessories and ready-to-wear. As part of the Tapestry group, the brand combines artisanal craftsmanship with contemporary design, operating a global retail network and emphasizing elevated client service and product expertise.
Role & Responsibilities
- Provide attentive, personalised client service on the sales floor to build relationships and convert visits into sales.
- Process sales transactions accurately using the point-of-sale system and handle cash, cards and returns according to store policy.
- Support visual merchandising and store presentation, ensuring displays reflect brand standards and seasonal directives.
- Manage stockroom operations: receive and unpack shipments, perform inventory counts, replenish sales floor stock and organise backstock.
- Assist with clienteling activities and CRM entries to support follow-up and retention initiatives.
- Conduct routine opening/closing duties, maintain store cleanliness and adhere to loss-prevention procedures.
- Prepare basic sales and inventory reports for store management and escalate operational issues as required.
Qualifications
- Proven customer-service orientation with excellent interpersonal and communication skills.
- Comfortable operating POS systems and handling cash transactions with accuracy and integrity.
- Ability to work a flexible schedule including weekends, evenings and peak-season hours.
- Physical ability to perform retail duties, including standing for long periods and lifting/handling merchandise.
- Professional demeanour appropriate for a luxury retail environment and commitment to brand standards.
Skills
Experience
Temporary or seasonal retail experience is required; 1+ year of prior experience in luxury or premium-brand retail is strongly preferred. Candidates with demonstrated sales performance and clienteling experience will be prioritised.
Education
High school diploma or equivalent; vocational retail or customer-service training is advantageous.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach cultivates a collaborative, client-centric retail culture rooted in American leather craftsmanship and contemporary design. Teams are expected to uphold elevated service standards and contribute to a supportive environment that values product expertise and professional development.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.