Coach Temporary Manager

About Coach

Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.

Role & Responsibilities

• Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience.
• Represent Coach values as a Brand Ambassador and increase brand awareness.
• Lead the implementation of company initiatives and support full business operations.
• Maintain a growth mindset toward business and personal development initiatives.
• Build trust and integrity, foster collaboration, and promote a fair, positive experience and inclusive culture across the store and organization.
• Monitor and analyze sales data, identify trends, recommend ways to improve store performance, and implement individualized team development to enhance the customer experience.
• Apply strong business acumen and execute forward-planned strategies to deliver leadership initiatives for store goals and KPIs.
• Support recruiting, interviewing, performance evaluations, and high-level training as needed.
• Provide feedback and guidance to improve individual performance and hold the team accountable for individual and business goals.
• Follow and enforce company policies, procedures, and store operating procedures.
• Help execute innovative strategies for exceptional experiences for internal and external partners.
• Build a customer-centric culture, prioritize customer satisfaction, and mentor the team on clienteling strategies that develop long-term customer relationships and meet business goals.
• Provide HR and conflict-resolution support to the team and district in the absence of the leadership team.
• Promote company resources that support a healthy work environment for internal customers.

Qualifications

• At least 1 year of equivalent experience managing a competitive retail space at Lead Supervisor level.
• Ability to bend, reach, stretch, lift, carry, and move at least 25 pounds; occasionally lift and carry products, cartons, props, or fixtures up to 50 pounds.
• Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Skills

Experience

At least 1 year of equivalent experience managing a competitive retail space at Lead Supervisor level.

Benefits

Medical, dental, vision, disability insurance, 401(k), paid paternity and maternity leave, commuter benefits, and tuition assistance.

Culture

Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.