- Location
- Jackson New Jersey USA
- Address
- 537 Monmouth Road, Space 312, Jackson, NJ 08527 View map
- Employment
- Temporary
- Seniority
- Entry-Level
- Compensation
- $15–19.50/hour
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 1, 2026
About Coach
Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear. Operating globally, the brand is part of Tapestry, a luxury house that includes several heritage labels. Coach combines artisanal craftsmanship with contemporary design and operates retail, wholesale and digital channels worldwide.
Coach seeks a Temporary Sales Support Associate to support retail operations at its Jackson Premium Outlets location. This role demands attentiveness to brand standards whilst servicing customers through efficient cash wrap operations and floor maintenance. The associate will process transactions accurately, manage inventory flow from receipt to point of sale, and maintain a welcoming environment that reflects Coach's commitment to excellence and personalized service.
Role & Responsibilities
- Welcome clients with warmth and professionalism; anticipate customer needs and provide personalized assistance
- Serve as a brand ambassador internally and in the local market; support social media engagement
- Operate POS systems accurately, maintain cash wrap organization, and handle cash and media in strict compliance with company policy
- Suggest add-on products, promote gift cards, and capture customer information where permitted
- Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness
- Manage stock levels, replenish the sales floor, and execute visual merchandising updates
- Support sales floor activities, respond to customer requests confidently, and partner with team members or management as needed
- Maintain housekeeping standards and adhere to Loss Prevention guidelines
Qualifications
- Minimum 1 year of previous retail experience (cashier, stock, or sales), preferably in a luxury retail service environment
- Current knowledge of fashion trends and marketplace competition
- Proficiency with cash register systems and basic computer skills, including iPad, laptop, Mobile POS, and internet
- Ability to operate walkie talkies and understand price and product release sheets
- Strong attention to detail and organizational skills
- Excellent communication and customer service skills
- Physical ability to lift at least 25 lbs regularly (up to 50 lbs occasionally), and to climb, bend, kneel, and maneuver the sales floor and stockroom
Skills
Experience
Minimum 1 year of retail experience in cashier, stock, or sales roles, preferably within a luxury retail service environment. A combination of relevant education and experience will be considered.
Education
High school diploma or equivalent preferred; no formal educational requirement specified.
Workplace
This position is based in Jackson, New Jersey, USA, within easy reach of Newark.
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Compensation
The base compensation for this position ranges from USD 15 to USD 19.50 per hour.
Benefits
Medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.
Culture
Coach fosters a commercial, design-driven culture that values craftsmanship and client experience. The retail environment emphasises collaboration, personal development and a service-oriented approach to building long-term customer relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Support Associate», «Sales Associate», «Customer Service Associate», «Retail Operations Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.