Coach Temporary Client Advisor
Coach Temporary Sales Support Associate in New York — join Coach's retail team to support sales, merchandising and client service (temporary role).
Overview
Coach is an American luxury fashion house known for leather goods, accessories and ready-to-wear. Operating globally, the brand is part of Tapestry, a luxury house that includes several heritage labels. Coach combines artisanal craftsmanship with contemporary design and operates retail, wholesale and digital channels worldwide.
Role & Responsibilities
- Deliver exceptional client service on the sales floor, responding to customer enquiries and cultivating relationships to drive conversion and repeat business.
- Support the store team with transactional duties including point-of-sale processing, returns and accurate cash handling.
- Maintain visual merchandising standards: replenish stock, fold and display merchandise, and ensure product presentation aligns with brand guidelines.
- Assist with inventory control activities such as stock counts, receiving and organising deliveries, and updating inventory records as directed.
- Support store events and promotional activations, including client appointments, product launches and in-store campaigns.
- Uphold loss-prevention procedures and assist management with daily opening/closing tasks and store housekeeping.
Qualifications
- Previous retail or customer-facing experience; luxury retail experience is a strong advantage but not mandatory.
- Demonstrable customer service aptitude with a client-first attitude and polished interpersonal skills.
- Ability to work a flexible schedule including evenings, weekends and peak seasonal periods.
- Right to work in the hiring country without sponsorship.
- High school diploma or equivalent preferred.
Skills
Experience
Entry-level to 1–2 years of retail or hospitality experience preferred; prior exposure to luxury or premium-brand environments is advantageous.
Education
High school diploma or equivalent preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach fosters a commercial, design-driven culture that values craftsmanship and client experience. The retail environment emphasises collaboration, personal development and a service-oriented approach to building long-term customer relationships.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.