Coach Team Lead — Store Operations

Location
Seniority Supervisor
Posted ✦ Today
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Coach is hiring a Lead Supervisor II in New York, NY — lead store operations, coach sales teams and deliver luxury client service.

Overview

Coach is a contemporary American luxury accessories brand and part of Tapestry, Inc., a global house of modern luxury labels. Renowned for leather craftsmanship and accessible-luxury design, Coach operates a global retail network and invests in employee development, customer-centric selling and elevated in-store experiences.

Role & Responsibilities

  • Lead day-to-day sales-floor operations to meet and exceed store KPIs, including sales, conversion and average transaction value.
  • Coach, mentor and develop the sales team through regular feedback, one-on-ones and in‑the‑moment training to elevate clienteling and service standards.
  • Deliver exemplary client experience for walk‑in and VIP clients, managing escalations and building long-term relationships.
  • Execute visual merchandising and product presentation to brand standards, maintaining floor sets and promotional displays.
  • Oversee inventory control, stock replenishment, receiving, cycle counts and shrink-prevention procedures.
  • Manage cash handling, point-of-sale operations, store opening/closing and daily operational checklists to ensure compliance.
  • Create and maintain staff schedules in alignment with business needs, monitor attendance and support payroll administration.
  • Partner with the store manager on recruitment, performance reviews and disciplinary actions as required.

Qualifications

  • Proven retail supervisory experience, preferably within a premium or luxury fashion brand.
  • Demonstrated ability to drive sales and coach teams to achieve measurable performance improvements.
  • Excellent interpersonal and communication skills with a customer-first orientation.
  • Strong organisational skills; attention to detail in visual presentation and inventory processes.
  • Flexibility to work evenings, weekends and holidays as required by retail operations.
  • Legal authorization to work in the United States.

Skills

Team leadership Clienteling Visual merchandising Inventory management Cash handling Sales coaching and performance management Loss prevention and operational compliance Schedule and time management

Experience

At least 3 years of retail experience with a minimum of 1 year in a supervisory or lead role; experience in luxury, premium or fashion retail strongly preferred.

Education

High school diploma or equivalent required; post-secondary education in retail management, business or fashion is preferred but not mandatory.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.

Culture

Coach fosters a design-driven, client-centric retail culture that balances commercial rigor with creativity. As part of Tapestry, the brand emphasizes professional development, collaborative teamwork and delivering elevated customer experiences in a fast-paced retail environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.