Coach Team Lead — Retail
Coach in New York seeks a Lead Supervisor to manage the retail team, drive sales and deliver exceptional client experiences.
Overview
Coach is an American luxury accessories and lifestyle house known for premium leather goods, contemporary design, and artisanal craftsmanship. As part of Tapestry, Inc., Coach combines global retail reach with a focus on elevated client experiences, talent development, and brand storytelling across wholesale and direct-to-consumer channels.
Role & Responsibilities
- Lead and motivate the store sales team to achieve sales targets, KPIs, and conversion objectives through coaching, performance management and hands-on floor leadership.
- Deliver exceptional clienteling and customer service standards; cultivate long-term client relationships and ensure a personalised in-store experience.
- Manage daily store operations including opening/closing procedures, cash handling, POS transactions, inventory control and visual merchandising standards.
- Coach, train and develop associates on product knowledge, selling techniques, loss-prevention protocols and store processes; conduct regular briefing and feedback sessions.
- Support merchandising and stock replenishment activities, execute seasonal floor moves and maintain presentation consistent with brand directives.
- Enforce operational compliance with company policies, health and safety procedures and loss-prevention measures; assist the Store Manager with scheduling and payroll control.
Qualifications
- Proven leadership experience in luxury or premium retail with a record of meeting or exceeding sales targets.
- Strong clienteling and interpersonal skills with a service-first mindset.
- Demonstrated ability to coach and develop retail teams, manage performance and drive engagement.
- Comfortable with retail operational tasks: cash handling, inventory management and basic financial controls.
- Flexible availability to work weekends, evenings and peak retail periods; ability to travel occasionally for training if required.
Skills
Experience
Typically requires 2+ years of supervisory or lead experience within luxury, fashion, or premium retail environments, with demonstrable success in driving sales and developing front-line teams.
Education
High school diploma or equivalent required; post-secondary education in business, retail management, or a related field preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.
Culture
Coach fosters a collaborative, design-led culture that prizes craftsmanship, creativity and client service. As part of the Tapestry portfolio, the brand emphasizes career development, inclusive teams and retail excellence across global markets.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.