Coach Supervisor
- Employment
- Full-Time
- Seniority
- Supervisor
- Compensation
- €30,000–38,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 17, 2026
About Coach
Founded in New York in 1941, Coach is a modern American luxury house celebrated for its leather craftsmanship, effortless style, and optimistic spirit. As an employer, the brand offers a dynamic environment where heritage and innovation meet across design, retail, merchandising, digital, and corporate functions. Coach values creativity, inclusivity, and personal growth, encouraging teams to bring authentic perspectives to a global business with a distinctly New York attitude. Guided by its commitment to quality, self-expression, and responsible progress, Coach provides opportunities for talent to shape meaningful customer experiences while contributing to the continued evolution of an iconic lifestyle brand.
Coach Supervisor, Amsterdam - Lead retail operations and team at luxury fashion boutique. €30,000–€38,000 annual.
Role & Responsibilities
- Create a high-energy, service-focused environment that delivers the Coach Experience
- Model and coach selling behaviors, including team selling and servicing multiple customers simultaneously
- Partner with store leadership to adapt strategies, drive category growth, and achieve financial targets
- Hold team accountable for sales performance and key metrics through floor supervision and real-time coaching
- Lead omni-channel and virtual selling initiatives, including livestream shopping operations
- Drive clienteling and customer data acquisition in compliance with Coach standards and legal requirements
- Serve as a trusted fashion advisor; maintain current knowledge of collections, market trends, and competitive landscape
- Act as a brand ambassador internally and support social media engagement and external market representation
- Inspire and coach the team to exceed performance standards; provide timely, actionable, and constructive feedback
- Delegate responsibilities, empower team members, and support career progression through open dialogue and inclusion
- Take ownership of personal professional development and set measurable short and long-term goals
- Execute daily operational tasks to Coach standards; adapt swiftly to evolving business needs
- Leverage technology (Mobile POS, CRM, clienteling tools, walkie talkies) to build customer relationships and drive results
- Ensure strict adherence to retail policies, data privacy laws, and store upkeep requirements
- Use retail systems and reporting tools to analyze trends and make informed, data-driven decisions
Qualifications
- Minimum 1+ years of retail experience, preferably in luxury retail, with supervisory or management responsibilities
- Proven ability to lead teams and consistently deliver results in customer-focused retail environments
- Current knowledge of fashion trends and competitive market dynamics
- Proficiency with POS systems, Mobile POS, iPad/laptop, and retail reporting tools; ability to operate walkie talkies for floor communication
- Strong proficiency in Microsoft Office and retail management systems; knowledge of omni-channel services and clienteling strategies
- Understanding of livestream shopping operations and scheduling requirements
- Excellent ability to thrive in fast-paced, high-traffic retail environments
- Strong English language proficiency
- Flexibility to work varied schedules including nights, weekends, peak seasons, and public holidays
Skills
Experience
1+ years of retail experience, preferably in luxury retail, with supervisory or management responsibilities strongly preferred. A combination of education and experience will be considered.
Education
Not specified
Workplace
The role is situated in Amsterdam, North Holland, Netherlands.
Compensation
The base compensation for this position ranges from EUR 30,000 to EUR 38,000 per annum.
Benefits
1 paid volunteering day per year; opportunities to volunteer with global projects; internal mobility and career progression opportunities; learning and development opportunities through the Ambassador Programme; regular social events; equity, inclusion, and diversity initiatives including employee resource groups and regional inclusion councils; attractive employee discount; compelling incentive programme.
Culture
Coach fosters a creative, inclusive workplace where teams are encouraged to bring authenticity, craftsmanship, and modern optimism to everything they do. As part of a global fashion house with a strong New York heritage, it offers a collaborative environment that values innovation, diversity, and personal growth.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Store Supervisor», «Sales Supervisor», «Retail Store Leader», «Floor Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.