Coach Style Consultant

About Coach

Coach is a New York–born luxury fashion house renowned for leather goods, accessories and modern American design. The brand is part of the Tapestry portfolio and operates globally across retail, wholesale and digital channels, combining heritage craftsmanship with contemporary, inclusive brand storytelling.

Role & Responsibilities

• Act as a front-line ambassador of the Coach brand, delivering elevated, personalized service in accordance with Coach Guide to Style and Service standards.
• Build and maintain lasting client relationships through personalized styling, product expertise and proactive follow-up to drive repeat business.
• Drive sales performance by cross-selling, upselling and executing individual sales plans to meet or exceed personal and store KPIs.
• Use Mobile POS, clienteling tools and social selling (including short-form video) to capture client data, process transactions and convert opportunities.
• Execute daily operational tasks including cash wrap duties, inventory processing, replenishment and visual merchandising while maintaining store standards.
• Receive shipments, manage stockroom organization and support inventory cycles to ensure product availability and accurate stock movement.
• Process purchases, returns, exchanges and online order pickups efficiently and in line with company policies and asset protection procedures.
• Maintain a high-energy presence on the sales floor, manage multiple customers simultaneously and adapt selling techniques to business needs.
• Support teammates across functional areas, foster a collaborative environment and participate in brand initiatives and training programs.
• Adhere to health & safety and manual handling requirements, including regularly lifting up to 25 lbs (occasionally up to 50 lbs) and performing physical store tasks.

Qualifications

• Minimum 1+ years of sales experience; luxury retail experience strongly preferred.
• Proven ability to meet sales targets and contribute to team KPIs in a fast-paced retail environment.
• Experience operating POS systems and basic computer proficiency (iPad/laptop, Mobile POS).
• Strong English communication skills for engaging clients and following operational documentation.
• Comfortable with social selling, live‑streaming or video demonstrations and clienteling/data acquisition (preferred).
• Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.

Skills

Experience

At least one year of retail sales experience is required; prior luxury retail or outlet experience is preferred. Demonstrated success with POS operation, clienteling and achieving individual sales targets is expected. Experience with social media selling or live-stream formats is an advantage.

Education

No formal degree required; a high school diploma or equivalent is preferred. A combination of relevant education and retail experience will be considered; post‑secondary study in fashion, visual merchandising or retail management is an asset.

Workplace

Compensation

The base compensation for this position ranges from CAD 17.60 to CAD 22 per hour.

Benefits

Medical insurance; Dental insurance; Vision insurance; 401 (K); Paid paternity and maternity leave; Commuter benefits; Disability insurance; Tuition assistance.

Culture

Coach emphasizes creativity, inclusivity and customer-centricity within a fast-paced retail environment. As part of the Tapestry family, the brand values collaboration, continuous learning and the delivery of exceptional client experiences.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.