Coach Style Consultant

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Location
New YorkNew YorkUSA
Seniority
Mid-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house renowned for its craftsmanship in leather goods, handbags and accessories. The brand operates globally and is part of Tapestry, Inc., a portfolio of accessible-luxury labels. As an employer, Coach emphasizes product quality, contemporary design and an elevated retail experience across its boutiques.

Coach seeks a Sales Associate in New York, NY — a client-focused retail professional to drive boutique sales and deliver luxury service.

Role & Responsibilities

  • Deliver exemplary, personalised service to high-value and walk-in clients to build long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets and KPIs through proactive clienteling and conversion of traffic.
  • Execute clienteling activities including follow-up, appointment management and maintenance of customer profiles in the CRM.
  • Maintain boutique standards: visual merchandising, floor sets, product presentation and housekeeping to brand guidelines.
  • Operate point-of-sale systems, process transactions, returns and exchanges, and perform responsible cash handling.
  • Support inventory control: receive shipments, perform stock replenishment, cycle counts and participate in periodic inventories.
  • Contribute to loss-prevention protocols and secure handling of merchandise.
  • Collaborate with store leadership and colleagues on promotions, events and operational initiatives.

Qualifications

  • High school diploma or equivalent; vocational training in retail or fashion preferred.
  • Minimum 2 years of retail sales experience, preferably within luxury fashion, accessories, or leather-goods boutiques.
  • Proven track record of meeting sales targets and delivering exceptional client service.
  • Availability to work a flexible retail schedule including weekends, evenings and holidays.
  • Professional presentation and strong interpersonal skills appropriate for a luxury retail environment.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Cash handling Inventory management Loss prevention Customer relationship management (CRM) Product knowledge for leather goods and accessories

Experience

At least two years of hands-on retail experience, with preference for candidates who have worked in luxury or premium-brand boutiques and who can demonstrate measurable sales performance and client development.

Education

High school diploma or equivalent; additional retail, sales or fashion-related certification is advantageous.

Workplace

This position is based in New York, New York, USA.

Culture

Coach blends a heritage of craftsmanship with modern American sensibility; the retail culture is client-centric, fast-paced and collaborative. Team members are expected to uphold brand standards, participate in product and sales training and contribute to an elevated boutique experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Advisor», «Boutique Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.