Coach Style Consultant

Location
Seniority Mid-Level
Posted ✦ Today
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Coach seeks a Sales Associate in New York, NY — a client-focused retail professional to drive boutique sales and deliver luxury service.

Overview

Coach is an American luxury fashion house renowned for its craftsmanship in leather goods, handbags and accessories. The brand operates globally and is part of Tapestry, Inc., a portfolio of accessible-luxury labels. As an employer, Coach emphasizes product quality, contemporary design and an elevated retail experience across its boutiques.

Role & Responsibilities

  • Deliver exemplary, personalised service to high-value and walk-in clients to build long-term relationships and repeat business.
  • Achieve and exceed individual and store sales targets and KPIs through proactive clienteling and conversion of traffic.
  • Execute clienteling activities including follow-up, appointment management and maintenance of customer profiles in the CRM.
  • Maintain boutique standards: visual merchandising, floor sets, product presentation and housekeeping to brand guidelines.
  • Operate point-of-sale systems, process transactions, returns and exchanges, and perform responsible cash handling.
  • Support inventory control: receive shipments, perform stock replenishment, cycle counts and participate in periodic inventories.
  • Contribute to loss-prevention protocols and secure handling of merchandise.
  • Collaborate with store leadership and colleagues on promotions, events and operational initiatives.

Qualifications

  • High school diploma or equivalent; vocational training in retail or fashion preferred.
  • Minimum 2 years of retail sales experience, preferably within luxury fashion, accessories, or leather-goods boutiques.
  • Proven track record of meeting sales targets and delivering exceptional client service.
  • Availability to work a flexible retail schedule including weekends, evenings and holidays.
  • Professional presentation and strong interpersonal skills appropriate for a luxury retail environment.

Skills

Clienteling Visual merchandising Point-of-sale (POS) systems Cash handling Inventory management Loss prevention Customer relationship management (CRM) Product knowledge for leather goods and accessories

Experience

At least two years of hands-on retail experience, with preference for candidates who have worked in luxury or premium-brand boutiques and who can demonstrate measurable sales performance and client development.

Education

High school diploma or equivalent; additional retail, sales or fashion-related certification is advantageous.

Workplace

This position is based in New York, New York, USA. Cerulean lists 1.629 open roles in New York, including 1154 posted recently. The broader New York area accounts for 1.748 active listings on Cerulean, 1172 of which are new. In USA as a whole, Cerulean currently features 3.470 open positions, with 1322 posted this week.

Culture

Coach blends a heritage of craftsmanship with modern American sensibility; the retail culture is client-centric, fast-paced and collaborative. Team members are expected to uphold brand standards, participate in product and sales training and contribute to an elevated boutique experience.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.