Coach Style Advisor

Location
Seniority Entry-Level
Posted ✦ Today
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Coach is hiring a Sales Associate in New York, NY to deliver luxury client service and drive retail sales at its boutique.

Overview

Coach is an American luxury fashion house renowned for its leather goods, accessories and modern lifestyle collections. The brand operates a global retail network and emphasizes craftsmanship, elevated customer service and contemporary design. Coach is part of the Tapestry group, a parent company that brings together several luxury and premium fashion houses.

Role & Responsibilities

  • Deliver an exceptional, personalized client experience through proactive clienteling and attentive in-store service.
  • Achieve individual and store sales targets through consultative selling, cross-selling and upselling.
  • Maintain authoritative product knowledge and communicate Coach’s brand heritage and craftsmanship to clients.
  • Execute visual merchandising standards to ensure windows and sales floor reflect brand presentation guidelines.
  • Process sales transactions, handle cash and multi‑payment methods accurately using the store POS system.
  • Support inventory management activities including stock replenishment, receiving and cycle counts.
  • Build and maintain lasting client relationships, follow up on leads and manage after‑sales service.
  • Adhere to loss prevention, cash handling and store security policies while supporting day‑to‑day operations.

Qualifications

  • Proven experience in retail sales, preferably within luxury or premium brands.
  • Excellent interpersonal and communication skills with a strong client orientation.
  • Demonstrable ability to meet or exceed sales targets and KPIs.
  • Comfortable using point‑of‑sale systems and basic retail technology for transactions and client records.
  • Flexible availability including weekends, evenings and peak retail periods.
  • High level of professionalism, presentation and attention to detail.

Skills

Clienteling and relationship management Visual merchandising and store presentation Retail sales techniques including cross‑selling and upselling Point‑of‑sale (POS) transaction processing Inventory control and stock replenishment Brand storytelling and product knowledge

Experience

1–2 years of client‑facing retail experience is preferred; prior experience in a luxury or premium retail environment is strongly desirable and advantageous.

Education

High school diploma or equivalent; vocational training in retail, sales or visual merchandising is a plus.

Workplace

The role is situated in New York, New York, USA. There are currently 1.629 open positions in New York on Cerulean, with 1154 added recently. Within New York, Cerulean currently features 1.748 open roles, including 1172 recent additions. Across USA, Cerulean lists 3.470 open roles — 1322 of them newly added.

Culture

Coach’s retail environment emphasizes elevated client service, attention to craft and a collaborative team ethos. Employees are expected to represent the brand with refined presentation and deliver consistent, hospitality‑driven experiences in a fast‑paced retail setting.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.