Coach Style Advisor
Coach in Chicago, IL seeks a Sales Associate to deliver luxury retail service, drive omni-channel sales and support store operations.
Overview
Coach is an American luxury fashion house known for crafted leather goods, accessories and ready-to-wear. As a member of the Tapestry portfolio, Coach combines heritage craftsmanship with contemporary design and operates within a global house of brands focused on inclusivity, creativity and omnichannel retail excellence.
Role & Responsibilities
- Serve as the front-line ambassador of the Coach brand, upholding Coach Guide to Style and Service standards.
- Deliver elevated, personalized client experiences through styling, product expertise and tailored recommendations.
- Drive sales and client loyalty through cross-selling, upselling and execution of personal sales plans to meet individual and store KPIs.
- Leverage mobile POS, clienteling tools and social selling (including short-form video) to capture client data and facilitate omni-channel transactions.
- Perform daily store operations: manage cash wrap, process inventory, replenish stock, maintain visual merchandising and ensure sales floor standards.
- Process transactions efficiently (purchases, returns, exchanges, online order pick-ups) and support inventory cycles including receiving and stocking shipments.
- Maintain a clean, organized sales floor and stockroom; follow POS, asset protection and retail policy procedures.
- Collaborate with teammates, support other functional areas as needed and participate in brand initiatives and training.
Qualifications
- Minimum 1+ years of sales experience; luxury retail experience preferred. A combination of education and experience will be considered.
- Proficient with POS operation and basic computing on iPad/laptop; experience using mobile POS and walkie-talkies.
- Strong English language proficiency required.
- Ability to work a flexible schedule including nights, weekends, peak seasons and public holidays.
- Capable of lifting regularly at least 25 lbs (up to 50 lbs occasionally), and performing physical duties such as climbing, bending and kneeling.
Skills
Experience
At least one year of retail or sales experience; prior luxury retail or branded-clienteling experience preferred. Familiarity with social selling and live-stream/video demonstrations is an advantage.
Education
No formal degree required; a combination of relevant education and demonstrable retail experience will be considered.
Workplace
This position is based in Chicago, Illinois, USA. Cerulean lists 72 open roles in Chicago. The broader Illinois area accounts for 93 active listings on Cerulean, 4 of which are new. In USA as a whole, Cerulean currently features 3.591 open positions, with 143 posted this week.
Compensation
The base compensation for this position ranges from USD 15 to USD 24.25 per hour.
Benefits
Medical insurance, Dental insurance, Vision insurance, 401(k), Paid paternity and maternity leave, Commuter benefits, Disability insurance, Tuition assistance
Culture
Coach emphasizes creativity, client focus and an inclusive workplace rooted in the broader Tapestry commitment to equity and diversity. The brand values teamwork, direct feedback and continuous learning, with opportunities to develop retail and leadership capabilities through training and brand initiatives.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Sales Associate», «Client Advisor», «Retail Sales Associate», «Luxury Sales Consultant», «Store Sales Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.