Coach Store Team Leader
Coach in New York seeks a Lead Store Supervisor to lead retail teams, drive sales and uphold luxury standards.
Overview
Coach is an American luxury lifestyle brand known for its leather goods, handbags, accessories and ready-to-wear. The brand is part of Tapestry, a global luxury house, and operates an extensive retail network that emphasizes craftsmanship, contemporary design and elevated client service. Coach invests in retail leadership development and curated in-store experiences that reflect its heritage and modern luxury positioning.
Role & Responsibilities
- Lead and coach the store sales team to deliver exceptional client service and achieve weekly and monthly sales targets.
- Develop and execute clienteling strategies using CRM to build long-term relationships and maximize repeat business.
- Oversee daily store operations including opening/closing procedures, visual merchandising adherence and store presentation standards.
- Manage inventory control, stock replenishment, receiving procedures and discrepancy resolution in coordination with loss prevention.
- Create staff schedules, conduct performance reviews, provide ongoing training and support recruitment/onboarding of new hires.
- Drive conversion and average transaction value through proactive selling, product knowledge and promotional execution.
- Ensure compliance with company policies, cash-handling procedures and local regulatory requirements; escalate customer issues when necessary.
Qualifications
- Proven supervisory experience in retail, preferably within a premium or luxury fashion brand.
- Demonstrable track record of meeting or exceeding sales KPIs and coaching teams to perform.
- Strong interpersonal and communication skills with an emphasis on client relationship-building and service recovery.
- Experience with inventory management, merchandising standards and basic loss-prevention practices.
- Availability to work flexible retail hours including evenings, weekends and holidays.
Skills
Experience
Typically requires 2+ years of retail experience with at least 1 year in a supervisory or lead role within a premium or luxury environment; demonstrated success driving sales and developing store teams.
Education
High school diploma or equivalent required; vocational retail or management training and post-secondary study in business or fashion preferred.
Workplace
The successful candidate will be located in New York, New York, USA. 1.629 luxury roles are listed in New York on Cerulean, 1154 posted in the last 48 hours. Across the New York region, Cerulean lists 1.748 open positions — 1172 listed in the past two days. Cerulean currently advertises 3.470 open roles in USA, including 1322 added in the last 48 hours.
Culture
Coach fosters a client-centric, collaborative retail culture that blends heritage craftsmanship with contemporary creativity. The workplace emphasizes team development, inclusive leadership and a premium customer experience across its global store network.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.