Coach Store Support Specialist
Coach in New York, NY seeks a Sales Support Associate to support store operations, clienteling and inventory for its luxury retail team.
Overview
Coach is an American luxury fashion house renowned for its premium leather goods and contemporary accessories. As part of the Tapestry portfolio, Coach operates a global retail network and combines heritage craftsmanship with modern design, serving a discerning international clientele.
Role & Responsibilities
- Provide day-to-day operational support to the store sales team, enabling seamless client service and transactional efficiency.
- Execute clienteling activities and assist with follow-up to nurture relationships, convert leads and maximize lifetime value.
- Process sales transactions accurately, manage returns/exchanges and maintain point-of-sale procedures consistent with brand standards.
- Oversee inventory processes including receiving, replenishment, stock counts and reconciliations to sustain product availability and visual standards.
- Support visual merchandising and merchandise presentation to uphold brand aesthetics and seasonal floor sets.
- Prepare basic sales and inventory reports, monitor KPIs and escalate trends or variances to store leadership.
- Coordinate with back-of-house teams and corporate partners (logistics, loss prevention, CRM) to resolve operational issues.
- Coach and assist junior staff on operational tasks and standard operating procedures when required.
Qualifications
- Proven retail experience, preferably 2+ years in a sales-support or operations role within luxury or premium fashion.
- Demonstrated understanding of clienteling and high-touch customer service expectations in a luxury retail environment.
- Strong numerical accuracy and attention to detail for cash handling and inventory reconciliation.
- Excellent verbal communication and interpersonal skills; ability to interact confidently with high-net-worth clients and colleagues.
- Availability to work retail hours including evenings, weekends and holidays; flexible scheduling capability.
Skills
Experience
Typically 2+ years of retail experience supporting sales teams and store operations, with preference given to candidates from luxury fashion or accessories brands.
Education
High school diploma or equivalent required; associate or bachelor's degree in business, retail management, or fashion preferred.
Workplace
This position is based in New York, New York, USA. Cerulean lists 1.625 open roles in New York, including 1148 posted recently. The broader New York area accounts for 1.746 active listings on Cerulean, 1169 of which are new. In USA as a whole, Cerulean currently features 3.480 open positions, with 1337 posted this week.
Culture
Coach emphasizes craftsmanship, contemporary design and a client-first ethos across a collaborative, fast-paced retail environment. Employees are expected to combine service excellence with operational discipline while contributing to an inclusive and creative brand culture.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.