Coach Store Support Representative

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Location
USA
└New York
└New York
Employment
Temporary
Seniority
Entry-Level
Posted
Apr 1, 2026

About Coach

Coach is an American luxury fashion house renowned for its leather goods and modern accessories. The brand is part of Tapestry, Inc., a global luxury goods group that operates an extensive retail network and emphasizes craftsmanship, quality materials, and elevated client experiences.

Coach in New York, NY seeks a Temporary Sales Support Associate to support in-store operations, client service, and merchandising.

Role & Responsibilities

  • Provide attentive, client-focused service on the sales floor to support conversion and long-term client relationships.
  • Operate point-of-sale (POS) systems, process transactions, returns and exchanges, and handle cash accurately.
  • Support merchandising activities including product replenishment, window and floor styling, and maintaining visual standards.
  • Manage stockroom tasks: receive deliveries, conduct inventory counts, restock sales floor, and assist with stock organization.
  • Assist with appointment coordination, clienteling follow-ups and maintaining client records in store systems.
  • Perform opening and closing procedures, uphold loss-prevention protocols and ensure a pristine retail environment.
  • Prepare sales reports and communicate daily operational updates to store management as required.

Qualifications

  • Proven ability to deliver high-quality customer service in a retail or client-facing environment.
  • Comfortable handling cash, operating a POS and performing accurate transactional duties.
  • Professional presentation, strong communication skills and a service-oriented demeanour appropriate for luxury retail.
  • Ability to work flexible schedules including evenings, weekends and holiday periods.
  • Physical ability to stand for extended periods and lift merchandise boxes (typical retail lifting requirements).

Skills

Clienteling Point-of-sale (POS) operations Cash handling Visual merchandising Inventory control Customer service Sales support Loss prevention awareness Verbal communication Basic numeracy

Experience

Previous retail or customer-facing experience is preferred; experience in luxury or premium-brand environments is an advantage but not mandatory for temporary support roles.

Education

High school diploma or equivalent.

Workplace

This position is based in New York, New York, USA.

Culture

Coach cultivates a hospitality-driven retail culture that prioritizes refined client service, product knowledge and meticulous presentation. Store teams operate in a fast-paced, collaborative environment where professionalism, inclusivity and attention to detail are valued.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Coach, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Temporary Sales Support Associate», «Retail Sales Assistant», «Client Services Associate», «Temporary Sales Assistant», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.